ComplaintsforFarmers Insurance - Deborah Huber
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was rear ended by a girl in January 2023. I ask her to pull over to exchange info. she took off running red lights. I got a picture of her license plate and called police and my ********************** company. I was called back by a lady I believe named *************************** who was very scattered and rude as can be upon every phone conversation. Then I was shuffled to ************************* then *****. I was told to deal with Wawaneesa insurance company because there were no photos submitted. They NEVER asked for photos or I would have sent them. The other cars paint was on my hitch. Then ***** which I believe is an office manager told me there is nothing they can do about my chiropractic bill is for me to deal with wawaneesa insurance. Wawaneesa insurance told me my Farmers insurance agent said they won't cover me because they don't believe the accident even happened! I only went to the chiropractor until I felt stronger and well and i immediately stopped going. Now, I was told my insurance bill was going to increase to double amount so of I failed to pay I would still have coverage. I have never been late, I'm on pro debit. I replied that I don't feel I should be penalized for others not paying on time. I was told that a l ot of companies are switching to this payment method. I called several and none that I called were doing this. I went and got insurance on my husband's AAA and called my insurance to cancel. I was told to send a text message. I did stating to cancel and date was May 19th 2023. I was checking my bank account and saw a debit for farmers ****** after I did a they tweeted to cancel my insurance. I called and they said they would refund the money not a check. I called again and they stated that they were sending a check. This has put me in a hardship. They are very irresponsible.Business response
06/15/2023
Good morning! This is in response to complaint #********
#2
Several members on my team were attempting to help her and she wasnt wanting to accept their answers. Many insurance carriers have left the ******************* or paused writing insurance we changed our billing and now require two months at renewal instead of 1 and she didnt want to pay the necessary extra premium
She did obtain insurance elsewhere and we canceled our policy effective the day her new policy started. Her refund check was as mailed out on June She didnt not like the fact that the payment was mailed as she wanted it deposited it back into her account of which our service department could not do.Customer response
06/28/2023
I am rejecting this response because:
My response to Deborah Huber @ Farmers Insurance is a follows:
Regarding #1:
Farmers insurance instructed me to contact the defendants insurance "Wawaneesa Insurance" to report the claim and follow through with the claim. My insurance company "Farmers" neglected to do their due diligence by not documenting the incident with pictures and inspections of my vehicle. Nor did they ever ask me to document it for them showing that other vehicles paint was left on my tow hitch. Months later I was told, you failed to submit photos. As an insurance policy holder I should not be the one contacting the defendants insurance company.
Farmers insurance states that my policy does not cover medical insurance. This should be Wawaneesa Insurance responsibility to pay for. Farmers insurance should have initiated that phone conversation with Wawaneesa. And is still responsible to do so!
Instead ********* contracts me stating Farmers isn't covering me because they don't even believe the accident happened!
Regarding #2:
Farmers insurance informed me that I would be paying 2 months upfront. I am already a policy holder. My policy was not up to be renewed. When contacting them each representative gave me a different reason as to why I would have to pay 2 months upfront. First reason being all the flooding in **********. THERE HAS BEEN NO FLOODING IN ********** ANYWHERE. I was also told they are doing that so I would never have a lapse in coverage. I replied, how can I, I am on auto debit payment.
This is why she is saying I would not accept any of their answers, because they are ALL false statements!
Because they are changing their policy and lying about the reasons why, I decided to change insurance companies, to a company that doesn't lie.
After I aquired new insurance I contacted them to cancel my coverage/policy on
5-19-23 as I was informed to send a text message requesting cancellation which is pictured in original complaint I submitted. I logged into my bank account and saw a debit for 2 months of insurance for $399.88 on 6-2-23 after I had canceled my policy! This was an UNAUTHORIZED withdrawl that Deborah Huber is trying to state as a "policy refund". If we're being transparent and honest $159.04 is the real refund amount from policy cancellation. I recieved a lump check for $ ****** that was dated June 9th. This is EXACTLY how Deborah is mis-stating in her rebuttal. What should have happened is they should have put the $399.88 that they unlawfully took from my account after policy cancellation back into my account as I was told it would be by her employee. Then sent a refund check for $159.04 in the mail.
I did more than once ask to speak to a manager or owner. I was told they were out of office or would call me back. That never happened. I always initiated the calls. After multiple attempts to resolve any issues throughout this and being lied to over and over, I became frustrated and used profanity. That doesn't make me unreasonable, that makes me a ****** off, dissatisfied customer.
Every one of these phone conversations was stated to be recorded by them for training purposes. So you can request from them to hear our phone conversations.
Thank you for reopening this case due to my illness and allowing my response. Much appreciated.
*****************************Business response
06/28/2023
Good afternoon, the item in section #1 is a claims department complaint; I do not handle claims from my agency; I'm not authorized to make any decisions on claims processes. If she has a complaint relative to the handling of her claim she will need to address that with them. Their phone number is ************
The #2 issue has been addressed and handled and the refund has been sent out. Im not sure what she is asking for as her response to my rebuttal isnt asking for anything specific. Please advise what she is requesting from **********.
Thank you
Customer response
07/04/2023
I am rejecting this response because:
#1. As an insurance policy holder it is not my responsibility to handle the claims personally. My paid insurance company should be the one handling the claim because that's what they are paid to do. This claim STILL exists. ********* should be responsible for taking care chiropractor bill and Farmers insurance should hold Wawaneesa accountable.
#2. Clarifying their incorrect statements. I want this documented with the BBB how they lied about handling this claim. The misrepresentation of refund, when it was clearly an unauthorized charge on my account.
This is is pretty clear and to the point as to what I want and where I stand.
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.