Customer ReviewsforBest RV Center

BAIT & SWITCH much??On 7/8/24, we found a brand new travel trailer on their website at a great close-out price. In fact, there were 21 individual units - same model, same price - with different stock numbers listed. With a 2 hour drive in front of us, we called approx 1.5 hours before arriving to ensure the unit(s) were still in stock. YES! We were told by "***." We made the drive. *** took us out to the large lot on a golf cart and was not not be able to find the trailer. He called to someone else on his walkie-talkie who informed *** that the unit he was looking for was "sold this morning." *** informed us that, even though the unit we inquired about is no longer available, he did have something similar for $6,000 more. Given that the unit we called about was listed on the website for $13,995, this was a huge increase. *** apologized and said that the 3rd party company used for their website updates every few days.We went back to the office and spoke with "*******" the manager. I explained the issue we were having and he informed us that the 3rd party vendor used to update the website updates it every 2 weeks or so. Meaning that sold units appear to be available for up to 2 weeks after they are sold. And of course, he had nothing in the price range we were looking for available at this time.I would not do business with this organization at all from this point forward, given their business tactics.

Buyer beware. Bought a 2023 ******************* in July of 2022, the sale experience was good and **** our salesman was excellent but that where it stoped contacted ***** in service with a list of defective/ broken warranty items and requested a service appointment for March of this year, she totally blew us off, emailed multiple times with no response. Contacted service manager he is a total piece of work, very rude and likes to yell at you on the phone. Sent an email to the owner, with a list of issues and lack of customer service, he never responded as well theres a lot of RV dealers in ********** do your research by elsewhere!

DO NOT BUY AN RV FROM THIS PLACE. If I could give zero stars I would. At our purchase walkthrough we submitted manufacturer warranty repair needs and took pictures. It has been 1 year and ****** has refused to complete any of the needed repairs. They ignore your calls and emails and when you go talk to the service department in person they give you the runaround. The service department customer service person ***** is horrible. She's extremely rude and never follows through with anything. This is the culture of ****** in general. There was also a man in the service department who bragged about their number of sales when we went in to share our concerns about them not fixing our unit, instead of reassuring us that the repairs would be completed. They are shameless criminals and your money would be better spent somewhere else. We're now working with another dealership for the repairs and the experience has been much better.

We bought an ** from a third party who bought the 2020 Keystone Avalanche 378BH ** from BEST **. We had to transfer the warranty to our name because their ** they sold has electrical issues. We contacted them to get everything transferred and the gal ***** from the financial department with best rv told us everything was done by the original owner and that everything was fine. When we contacted the ** repair guy to come out and fix the fridge (3rd time) and the heater, he said the warranty had never been transferred. I then contacted Best ** to ask about the transfer and she kept telling me they did everything on their end and that its Portfolio Protections fault. I then contacted Portforlio Protection to ask about the transfer. They said they never received anything from BEST ** and that she has been waiting for the paperwork. After 2 months of going around with this, BEST ** finally tells me that the warranty transfer fee had never been paid. I would have paid it at the beginning of all this if I knew this was the problem. So instead of charging me $50 like the contract states, they charged me $150. ***** was telling me that they dont keep anything on file and they dont take copies of anything and that theyre not organized. I then contacted portfolio and they transferred everything for me today. Portfolio then advises me to contact the ** and tell him about my experience. As soon as I called and started speaking to the **, he treated me horribly. He had an attitude and was YELLING on the phone. My husband and I were completely shocked. He doesnt like feedback apparently. He told us we were never welcome there and that he doesnt need the business. I then told him I was going to come down to the dealership and talk to him about all this and he stated If I came to the business, they would call the cops. We were going to buy another ** from this business, but after everything they have done to us in the last few months, we will never give them our business.

I did not buy from them, Thank heavens. After reading the reviews here, on Facebook and other platforms it sounds like I saved myself alot of anguish. I was dealing with the owner, N*****, who is a completely incompetent, rude, unknowlegibie person. After I gave him all the accurate information on my tradein incluing a link to RVTrader which had many pictures and further explanations of the modifications I had made, he emailed he would take the tradein and asked me about the furniture and the "electric BREAKS" which had nothing to do with my tradein. I asked him what he meant. No answer. I got an approval from my C.U. to purchase the unit I wanted. Not having any further communication from N***** I emailed him and explained I had the approval. He rudely asked which bank. He then started in on the tradein. "After reviewing your tradein we cannot give you what you are asking". I told him he had had all the chances in the world to review it prior to telling me he would accept the tradein. Bait and switch!!!! I don't understand how BBB can give them an A+ rating considering how these people clearly don't deserve it.

Best RV is the #1 BEST Bait and Switch RV seller in **********. If you like to be lied to and stolen from this is the company for you!We visited Best RV about a month ago and decided on 2 units, 1 unit ended up out of budget so after doing some research we decided that the 2nd unit we loved, the Voltage **** was going to suit us perfectly as it has a 15ft garage. Last Friday I text the guy I was working with, *****, and asked if a specific unit was available, (stock #*****) he confirmed with me that the unit was still in stock and wanted me to come in ASAP. Being 2 hours away, I explained to him that I had already secured financing but was willing to see if they could provide any better rate. On Saturday I spoke with the finance manager and explained that I didnt want him to run my credit 10 times like last time and if he knew any bank that he would recommend getting a better term, he recommended Golden One. I told him to go ahead and run it just to Golden One. He did so and the rate and terms came back higher than I had already secured so I told him never mind I would just like to move forward on the specific unit I text ***** the day before. (They then ran my credit with 3 other banks after I specifically told them not to) They sent me a contract to send to my finance company, all the while I am to the understanding we are still talking about the same unit I text ***** Friday. Monday my finance company received the contract from Best RV and I approved the purchase and was ready to sign Docs and fund Best RV for the unit. On Tuesday I call ***** and tell him we are ready to go and that I would like to come down, a 2-hour drive to actually put my hand on the unit, inspect it and sign all of the dealer docs so when the funding happens next week the unit can be ready to pick-up. ***** says yep come on down it's all ready.I drive the 2 hours down to meet with him, he takes me out to the unit, I walk in and its the wrong color interior, I say this isnt correct Interior. He says oh it must be the other one, we walk into it, and nope still the wrong color, it's the Chrome package and I wanted the Raven ******** So we run around to all of the Voltage RVs and can't locate the correct unit. I kept trying to give him the inventory # but he just ignored me, finally, he pulls out his inventory sheet and low and behold the unit isnt on his inventory sheet. He was like Bro its the same unit, the first one I showed you the ****, I kept showing him the phone from our message on Friday, this is the unit I am buying. He never once said he was sorry or that there was a mistake and it was sold just that the first unit was the one I was buying so after closer inspection of the bank paperwork, they switched the vin to the wrong color interior hoping to get funded before I would ever notice.Needless to say after a quite heated argument I left and decided to take my $85,000 somewhere else. Buyer beware!

DO NOT RECOMMEND!!!!!! Shame on me a family member purchased a unit in Feb we paid to get the unit delivered upon delivery the bedroom slide did not work! Immediately called and was told not there problem to call and get a mobile repair guy!!! Then my husband & I decide to buy a unit for us. Shame on us for returning to this crooked dealership! Beware they do offer the best prices but you clearly get what you pay for there! We have spent 110K and purchased $6400 on after market products. They are really nice and helpful until they get your money then it is screw you attitude!! When we did the dealer walk through there was an issue with the auto stabilizer, which was suppose to be repaired before it was delivered. The unit was delivered the auto stabilizer was not repaired. When I contacted the service department and spoke to Karen she basically told too bad not there problem this is a manufacturer warranty issue contact them! THEY SELL DEFECTIVE BROKEN UNITS ONCE THEY GET YOUR MONEY YOUR SCREWED! All I wanted was for them to correct the issue & make it right! So sad you put faith in a Company spend a lot of money & they can't even stand behind the sell and make it good!