43 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Virginia V
1 star07/15/2024
I'm being billed thru a processor, FS-VSC, but my complaint is with Vanguard, which I have been trying to cancel since May 7, 2024. I appreciate a company wanting to keep a customer, but no one should have to make 5 or more phone calls to end a service relationship with ANY company. Luckily I haven't needed to use the warranty service, so no idea if THAT would have been as hard as just saying "no thanks" has been. Am just now looking at others' complaints about refunds--so not going to hold my breath!Review from Aishah Y
1 star07/13/2024
Made 2 attempts so far to cancel a car warranty. Every time an attempt is made the **** rep. talks for about 10 mins and never transfers the call. It seems they don't care about the customers' time. These acts are unprofessional and inconsiderate to the customer/policy holders' request.Review from JoAnn W
1 star06/11/2024
Liars. We've been waiting for a refund since March 2022. We call often and get the same lie every time: "It's pending." This needs a class action lawsuit!Review from Kasandra R
1 star06/05/2024
Horrible service! Ive been waiting on my refund for a year!Review from Cal V
1 star04/10/2024
Crooks and liars - stay away from *************** - they sell you this warranty plan.Review from Eula C
1 star02/23/2024
I had be been a customer of ******************. *** spent thousands on a warranty that I was told when the contract was transferred, that I would not have coverage even though there talked me into staying on with them because I was almost finished paying it off and would have coverage til ****. The company repeatedly took out auto payments to whatever card I last paid with. When I got a new card, they were still able to take the money out of my account - even though I never gave them my account information. When my contract was transferred, I was told it was because the company Id just paid had gone out of business and the same company (but within another state), would take over the account and make the contract worth while. I was promised a refund from the company because it was closed. I never got a refund. I stopped dealing with this company for months. After several months and a debit card change, this Vanguard takes out $143 and I have not gotten a call back or can speak with a supervisor to officially cancel my policy and make sure all ties are cut. Never use this company. They are scammersReview from John M
1 star02/12/2024
Crooks..liars, thieves of the underworld of cat scams. They will not cover anything as they have an excuse.Review from Karen T
1 star12/26/2023
This business is a scam. They had called me and told me they were ***************. I put down $100 with a 30-day cancellation period because my car needs work. I never used the warranty and i called within 30 eays to cancel. ******* told me if I canceled I would be paying $400 for an oil change for my 2016 ***** and the company would "disqualify" my vehicle on some fictional state database. I had never received anything in writing from the company either by email or postal mail. The guy went on and on with dire predictions if I didn't keep the warranty. Finally he gave ** in a surly mood. Never, ever have I experienced such high pressure tactic. If I don't receive my refund within 15 days, I will dispute the charge. These people are criminals.Review from David S
1 star12/05/2023
My auto was totaled 16 months ago n vanguard hasn't sent my refund everytime I call they say about ready to send it this has been going on for 14 months, I thought they was a top company but they have proven to b another 2 bit company I do not recommend this company to anyoneReview from Constance A
1 star10/16/2023
On January 4th 2023, I canceled my auto warranty coverage with vanguard, and I was told that I would received my refund check in the mail in 6-8 weeks. I have yet to receive my check. I called every week for months to see if any update on when I would receive my check, and they would always say no new update. I am still waiting 9 months later!
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