Business ProfileforILYM Group Inc
Current Alerts For This Business
On June 7, 2024, BBB sent the company a Business Practice Inquiry through email, to request the following information:
-A description of the company’s business model and all services;
-How the business gains new clients;
-A copy of the communications a consumer receives, informing them of the settlement process and a timeline of when a settlement check will be received;
-Please provide a copy of data the company has used in order to ensure their call center can handle small and large call volume efficiently and effectively;
-The quality assurance process in place to ensure settlement checks get sent to consumers;
-The quality assurance process in place to ensure reissued settlement checks get sent to consumers;
-The quality assurance process in place to return calls and messages from consumers;
As of June 18, 2024, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with the Attorney General’s Office and/or the Federal Trade Commission.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 2832 Walnut Ave Unit C, Tustin, CA 92780
- BBB File Opened:
- 6/28/2016
- Years in Business:
- 14
- Business Started:
- 6/8/2010
- Business Incorporated:
- 6/8/2010
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Ms. Lisa Mullins, CEO
- Contact Information
Principal
- Ms. Lisa Mullins, CEO
Customer Contact
- Mr. Randy Barton, Office Manager
- Additional Contact Information
Fax Numbers
- (888) 845-6185Primary Fax
Email Addresses
- Primary
Website Addresses
- (888) 845-6185
Customer Complaints
134 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
NATALIE C
09/17/2024
ILYM Group Inc Response
09/18/2024
Hello ******* and thank you for taking the time to send us a review!
I have reviewed the notes on your account and I think there may have been some confusion from our representative, which I will speak with our representative about. We did send out checks on August 6th to all class members. There are thousands of class members in this case and we have only heard from a couple of people that had not received their checks, I can only assume in these cases that the envelopes were delivered to a wrong address or accidentally thrown away with some advertisements/junk mail.
We received a call from you on 8/15/24 and we confirmed we had sent the check out and had the correct address, then another all on 8/30/24 because you had not received your check, and we started the re-issue process for you at that point. We send out our re-issued checks twice a month, since we have a lot of cases and a lot of requests for re-issued checks. Your check was added to a batch that closed on 9/6/24, and was sent out that day. When we re-printed the check, it updated the "check printed date" field in our system and that would have been where she got that date from. She was going to transfer your call over to me to talk to you so that I could help alleviate your concerns, but I was told you had disconnected once she returned to her desk to transfer the call.
If you have any questions, or if you still have not received your check, please let me know! I'd be happy to send another check out to you with a tracking number so we can ensure it gets to where it's supposed to go! My email address is *********************************
Thank you!
***********************
ILYM Group, Inc.
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