ComplaintsforDiaz & Associates Inc

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is the 2nd attempt by the business Diaz & Associates (1st attempt was over a year ago) to collect on a debt that was paid off more than 20 years ago. This is a scam. If you search for this business it states that it is permanently closed, yet I just received a letter yesterday. **************** was acquired by *********** on December 4th, 2008. ***** Chase no longer exists. This is a scam to prey on victims. There should be a class action suit filed against this business.

  Business response

  07/16/2024

  Thanks for voicing your concern. We take all complaints seriously. We have no control over what somebody posts about our company on the internet. Rest assured this is not a scam.  Please be advised File No ****** is closed, and we have halted all collection activities also.  We apologize for any inconvenience this may have caused you.  
  
  Thank you,
  *********************
  Director of Correspondence
  
  

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **** Associates sent a collection bill to me for a credit card that I paid off several years ago. I paid the Chase credit card company directly.

  Business response

  06/18/2024

  We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.
  
  Regarding the dispute we received about your account in our office.  Thank you for bringing to our attention that you paid the original creditor as well as contacting us via telephone and letting us know that you can get documents to prove that you paid.  Please contact the original creditor to provide you with a letter showing proof of payment and provide it to us. We apologize for any inconvenience this may have caused.  If you have any further questions or concerns, please contact ********************* at ************.
  
  Thank you,
  
  *********************
  Director of Correspondence
  
  

• Initial Complaint

  05/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I'm not liable for this debt with **** and Associates. I do not have a contract with this agency trying to collect. They did not provide me with original contract as requested.

  Business response

  05/13/2024

              
  We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.
  
  In regards to the above named account in our office.  We have received the documentation supplied to us by the original creditor and have sent it regular mail to the address on file.  Now we are able to substantiate this debt and the balance is due in full.  Upon further review a reduced settlement was offered to close the account for $465.03, a total of 3 payments. First payment of $155.01 dated 5/1/24 and 2 additional payments for $155.01 each dated 6/1/24 and 7/1/214.  We are still willing to work with you to reach a mutually agreeable resolution to your outstanding obligation, but you will need to contact our office for terms and conditions.   If you have any further questions or concerns, please contact ********************* at ************.
  
   We apologize for any inconvenience this may have caused.
  
  Thank you,
  
  
  *********************
  Director of Correspondence
  CA License #********
  
  Enclosed: Copy of your Rental Purchase Agreement 
  
  Notice: Please refer to the following page for important disclosures.
  
  This communication is from **** & Associates, **** A debt collector. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.
  
  

  Customer response

  05/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  03/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with RENT A CENTER. I do not have a contract with Diaz & Associates Inc. They did not provide me with the original contract as requested.

  Business response

  03/14/2024

  We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.
  
  In regards to the above named account in our office.  We have received the documentation supplied to us by the original creditor and have sent it regular mail to the address on file.  Now we are able to substantiate this debt and the balance is due in full.  We are still willing to work with you to reach a mutually agreeable resolution to your outstanding obligation, but you will need to contact our office for terms and conditions.  If you have any further questions or concerns please contact ***************************** at ************.
  
  We apologize for any inconvenience this may have caused.
  
  Thank you,
  
  
  *****************************
  Director of Correspondence
  CA License #********
  
  Enclosed: Copy of your Rental Purchase Agreement
  
  Notice: Please refer to the following page for important disclosures.
  
  This communication is from **** & Associates, **** A debt collector. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.
  
  

• Initial Complaint

  02/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Kinecta FCU. I do not have a contract with Diaz & Associates I. They did not provide me with the original contract as requested.

  Business response

  03/01/2024

  We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.
  
  In regards to the above named account in our office.  We have received the documentation supplied to us by the original creditor and have sent it regular mail to the address on file.  Now we are able to substantiate this debt and the balance is due in full.  We are still willing to work with you to reach a mutually agreeable resolution to your outstanding obligation, but you will need to contact our office for terms and conditions.  If you have any further questions or concerns please contact ***************************** at ************.
  
  We apologize for any inconvenience this may have caused.
  
  Thank you,
  
  *****************************
  Director of Correspondence
  CA License #********
  
  Enclosed: Copy of your Loan and Security Agreements and Disclosure Statement, Membership Application and Transaction History 
  
  Notice: Please refer to the following page for important disclosures.
  
  This communication is from **** & Associates, **** A debt collector. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.
  
  
  
  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a phone call from a rep *************************** that work at Diaz & Associates. He aggressively contacted me about a debt that he claim I owed 20 yrs ago. He stated I owe a total of $9000 on a credit card I do not recall having however it was *************************************************************************** about an acct that was ********************************************************************************** adjusted off. I have not had any issues with my credit prior and never received a call about this acct before. I was currently under personal distress due to a personal matter and it was escalated when he threatened legal action against me, wage garnishment, IRS garnishment, to take my home property and cars etc if I did not make a payment or settlement. The harassment was escalated and forced me under distress to make a settlement and signed documentation because I did not want anything listed above to happen and his approach was so intimidating and condescending. The level of fear and stress from this matter caused me to cry that I had to contact my sister. My sister did some research and discovered this company is a fraud and read all the complaints that was listed under the website and suggested I speak with her lawyer friend who confirmed this company is a fraud and was advised to stop all transactions via my bank. I received a voicemail this morning from the same rep who expressed frustration because the transaction was cancelled and he continued to threatened me with the same actions if I did not respond within a hour. This company is bogus and I need them to cease and desist all communication with me. If not, I will file a complaint with my local police and pursue further legal action.

  Business response

  02/05/2024

  We are well versed in the ***** and other state and **************** regulations. We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.
  
  Thanks for voicing your concern. We take all complaints seriously. Rest assured we are not a fraud or bogus company.  Our records do not reflect any outbound calls to you regarding this debt, nor do we have or ever had a rep named *************************** employed with **** & Associates, Inc.  You may have us mistaken for another company.    If you have any further questions or concerns, please contact ***************************** at ************.
  
  Thank you,
  *****************************
  Director of Correspondence

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **** and associates bought a debt from home defenders a security company. I canceled the service they claimed I owe them 800 and something dollars which I did not pay as I could not resolve the issue with Defenders. Three or four years passed. They sold that *********** an associate who put the debt on my credit report charging me $30 a month every month my **** went up on my credit report. Also calling everyone on my family for past 3 years of that **** and associates said I owe them $1600. now were past seven year **** the debt dropped off my credit report that it is been released from my credit report Diaz & Associates is now calling people in my family weekly and also calling my place of employment. I do believe this is harassment. This is not the original debt. This debt is past seven years old. And now they are starting to call where my place of employment which is causing me issues. I dont believe they have the right to call my place an appointment nor my family members and friends its been over seven years. It is no longer on my credit report. At this point its purely harassment from a company that I never rode any money to begin with.

  Business response

  02/07/2024

  We are well versed in the ***** and other state and **************** regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************* and the Attorney General.
  
  Regarding the dispute we received about your account in our office, we have since closed said account and we have halted all collection activities.  We have also sent out an UDF form to update our trade line if we have reported.  If you have any further questions or concerns, please contact ***************************** at ************.
  
  We apologize for any inconvenience this may have caused.
  
  Thank you,
  
  
  *****************************
  Director of Correspondence
  
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has not validated the debt or showed the contract with the original creditor. *** never had business with the debt collector or the creditor that they cited in the letter, *********** I am a victim of fraud and have several alerts on my credit reports with all reporting bureaus and a filed police report. I want **** and Associates to cease and desist all communication and delete this record from their database.

  Business response

  01/14/2024

  We are well versed in the ***** and other state and **************** regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************* and the Attorney General.
  
  Regarding the dispute we received about your account in our office, we have since closed said account and we have halted all collection activities.  Our firm was informed that there is no documentation available from the original issuer.  We have also sent out an UDF form to update our trade line if we have reported.  If you have any further questions or concerns, please contact ***************************** at ************.
  
  We apologize for any inconvenience this may have caused.
  
  Thank you,
  
  
  *****************************
  Director of Correspondence
  
  

  Customer response

  01/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  12/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I do not have a contract with **** and associates **** they did not provide me with the original contract as requested.

  Business response

  12/20/2023

  We are well versed in the ***** and other state and **************** regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.
  
  In regards to the above named account in our office.  We have received the documentation supplied to us by the original creditor and have sent it regular mail to the address on file.  Now we are able to substantiate this debt and the balance is due in full.  We are still willing to work with you to reach a mutually agreeable resolution to your outstanding obligation, but you will need to contact our office for terms and conditions.  If you have any further questions or concerns please contact ***************************** at ************.
  
  We apologize for any inconvenience this may have caused.
  
  Thank you,
  
  *****************************
  Director of Correspondence
  
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recvd a letter stating I owed $2,481.04 but if I paid $868.36 they would close it the acct that was supposedly closed in 4/15/1999. They said I made a payment in ****. I don't have any recollection of ever having this account. I get a call today to make sure I'm home to be served a summons to court. This is over 23 years ago. They were rude. I never said this was my acct. No proof from they're end & I never did business with **************** They said that if I don't accept summons they will get me for evasion. What the heck are these dirty crooks up to? 23 years ago is a long time ago & past time limitations if this were true. They wanted money but I told them I'm not giving them anything especially when I never had an account with **************** In call after I got the letter they told me I had to pay or they would take me to court. I told them give me proof it was my account. They said see you in court. Now like I said today they called my phone ( I don't know how they got my number) told me to be home in 30 minutes to be served a summons to appear in court. I'm not even in town today.

  Business response

  12/04/2023

  We are well versed in the ***** and other state and **************** regulations. We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.
  
  Regarding phone calls, we only show an inbound call from you on October 13, 2023, at 11:46am pacific standard time.  Our records do not reflect any outbound calls made to anyone regarding this debt. 
  
  Regarding the dispute, we have since closed said account and we have halted all collection activities.  Our firm was informed that there is no documentation available from the original issuer.  We apologize for any inconvenience this may have caused.  
  
   If you have any further questions or concerns,please contact ***************************** at ************.
  
  Thank you,
  *****************************
  Director of Correspondence

  Customer response

  12/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

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