ComplaintsforAce Handyman Services Irvine
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I scheduled for a service at my property. The service talk approximately 30 minutes, and I was not informed that there was an hour minimum charge, as well as a service fee.I was charged the flat rate of $100, which I am not asking for a refund on, although I feel that is also very extreme. In addition to the $100, I was charged an additional $70 for a service fee. I was unaware that this would be charged, and what it was for. That $70 is 70% of the hourly rate which is astronomical. In addition, it is more than 10x the *** fuel reimbursement rate. I am asking for a refund of that amount, as it was not made clear to me at the onset of this project that I would be charged that. Other online reviews of this company mention this as a practice where they were unaware of the charges. I attempted to rectify this with the company, and they were unwilling.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.