Customer ReviewsforNew American Funding

Please read the reviews. I wish I wouldve before doing business with this company. Our close date was yesterday 7/22 I am Standing at the end of my driveway with a loaded moving truck and no where to take it to right now 7/23 and havent heard one word from anyone since Friday 7/18. No apology for incompetence, no offer to help pay for the over 2k in additional expenses theyve costed me from this, in fact nothing from anyone at all. I reached out to a manager from the company named ****** who was a complete joke and chose to make excuses and place blame on 3rd party companies they use. Im honestly in complete disbelief at the lack of integrity and professionalism from this company. Your just another loan to them, please read the reviews and take your business to someone who can actually get the job done.

****************, we appreciate your reaching out to us regarding your loan process and the unforeseen delays. It has been advised that your matter was escalated to our *************************** yesterday, and that they have reached out to you directly. Should you need additional assistance, you may contact our **************** Team at **********************.

Absolutely not. I couldn't recommend using a company that doesn't hold themselves accountable for anything whatsoever. The three ringed circus they put me through, knowing the time-line, and sensitivity of my situation, they failed to disclose multiple time-gated conditional issues, until the week I was "supposed," to close. They changed my loan terms and conditions multiple times, over and over, after signing document after document after document, saying I was approved, and my conditions were locked in. How does one lock in conditions, that seem to change every single day? The ********************* team is an absolute joke. No one has any idea what is going on, they don't communicate amongst themselves, and completely left my title company in the dark. This was after multiple reassurances that they would handle all communication with the title company. They had no idea about the loan, dates, ect. They do not hold themselves, or each other accountable for anything. They finger point, and pass the buck, nothing is ever their fault. They can't give a single straightforward honest answer, because the terms WILL change, every single time. When a company doesn't hold employees accountable for their actions, and or well, complete lack thereof, I personally wouldn't invest a single cent into something that feels wrongs. Every day there was another problem, they can't do this that or the other, because of x,y,z reason, but nothing was ever on NAF. I cannot recommend any of their services, because they aren't worth anything. You are a loan number. They just see you as a dollar sign, not as a human being. ****** gets treated with better respect.

Hello **** **, New American Funding is responding to your recent review. We are sorry to learn of your recent loan experience and appreciate you bringing this to our attention. We have completed our research of this matter and would like to speak with you directly to review our findings. Should you wish to discuss this matter further, please contact our ************************** Team by calling *********************** for further assistance. Respectfully, ***************************    

Great ! Treated you as a person not a loan number

Thank you, ****************, for your time to share your recent loan experience with us. We value your feedback and look forward to sharing your review with our management team. Please feel free to reach out to us, should you require any further assistance. Respectfully, **************** Management 

had some speedbumps but they helped me through it all n got me into my new home!!

It has been our pleasure assisting you with your home financing needs, ****************. Please feel free to contact us directly, if we can ever be of further assistance to you. Respectfully, **************** Management 

The team had excellent customer service! Very knowledgeable and efficient. I highly recommend.

Thank you for the glowing review and for the five-star rating, **********************. Please feel free to contact us directly, should you require any further assistance. Respectfully, **************** Management 

I've been very happy with NAF! ***** makes you feel like you can trust him and be lifelong friends.

************, we are honored to have had the opportunity to assist you with your home financing needs. We appreciate your kind words regarding the service you received from Coddi. Please let us know if we can be of further assistance to you. Respectfully, ***************************

***** does such a wonderful job at getting to know you and know why youre getting a loan. She always made herself available quickly to answer our questions and she gave very thorough responses so we understood everything. I could not recommend her enough to anyone who needs a loan. She is fantastic!

******************, thank you so much for your time to submit a review regarding the service ***** provided. We think ***** is pretty special too, and we look forward to forwarding your review to our management team.  Should you require any further assistance, please let us know. Respectfully, **************** Management 

New American Funding is a really professional Mortgage Lender. I think they are better than Rocket Mortgage or Quicken Loans. I will be using their excellent staff in the future.

Hello **************, we appreciate your kind words regarding your loan experience with New American Funding and for the five-star rating. We value your feedback and look forward to sharing your review with our management team. Please let us know if we can ever be of further assistance to you. Respectfully, **************** Management 

*********** is a easy company to work with. They keep you updated as your application progress.

We appreciate your time in submitting a review and for the five-star rating, ********************. Please feel free to reach out to us, if we can ever be of further assistance to you. Respectfully, ***************************