ComplaintsforNissan of Tustin

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business has discounts adequate raised for cars. I was contacted and checked the website. The price they offered for the first car was 67 zero money down for a car lease and I was told they had none of that model and was offered 100+ with 4k down. Then the second model as advertised I was again told they dont have the model and was offered an up lifted price. This is clearly a bait and switch model used

  Business response

  06/25/2024

  Can you please provide the exact date in which this offer was presented to you?

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a Nissan Sentra on the 10/30 and couldn't pay because it was Sunday, so just some paperwork on that day. The staff at the store told me that I need to fill in my SSN and employer information before they can sell me this car, even if I pay full cash. I said I was a student who don't have SSN or employers, then they said I won't be able to pick up my car until they actually receive the money, whether I do wire transfer or a cashier check. On Monday, 10/31, I went to bank to transfer money with the transfer information given to me by the staff of the financial department in the store the day before. I completed the transfer at around 10am and informed them, I asked again if I could pick up my car with the bank's receipt and the answer was no. At this point I have purchased my vehicle insurance. In the afternoon I checked my bank account and found that the money was returned to me. My bank said there must be a problem with the bank information of the receiving account. I went to the store again to inquire about the situation, the finance guy told me that he did not know what was wrong, and just gave me a paper with all the bank information and numbers, and he didn't know which one is needed, let myself and my bank figure it out. I asked if I just wrote a cashier check, and he replied that I could if you were willing to wait ten days. So, still do the wire transfer. When I figured out information with my bank and completed the transfer, it was past bank hours because it was past 5pm in the east. Next day, Tuesday, 11/01, it shows that transfer had been made at 3:15am. I asked again if I could pick up the car, but the answer was still no because the money was not cleared. Need to continue to wait until the morning of Wednesday, 11/02, they finally told me the money has cleared, and I can pick up my car. But I found out that I was charged twice transfer fees by my bank because of two transfers. I asked them and they told me to ask my bank.

  Business response

  11/11/2022

  Tell us why here.After reviewing the transaction, the events that occurred on 10/31/22 with his deal fall with-in our standard operating procedure. When completing a wire cash deal, we require the funds be in our account before releasing the car. The customer originally gave the wrong information to his financial institution, which slowed this process down. As far as lack of communication, I apologize if the consumer feels that way but only 5 days to complete a wire transfer deal is not a long time in our industry. We value our customers time, learn from every experience, and again apologize for any inconvenience this may have caused him. Ive since spoken to customer and explained to him our stores procedures, also offering to refund both wire transfer fees. I believe he will continue doing business with us in the future and that he appreciated my call.
  
   
  
   
  
  Thank you,
  
   
  
  ***********************
  
  Nissan of Tustin
  
  Executive Manager
  
  30 **************
  
  Tustin, ** 92782
  
  ************..

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a new car from Nissan of Tustin on February 7, 2022 and paid with a check for the full amount of the purchase price. I mentioned this form of payment while negotiating for the price of the car. However, once the price was agreed upon and I started signing the contract with the finance associate, *************************, there were finance charges on the contract. I did not understand why there were finance charges since I was paying in full. ******* explained that it was an options clause to protect them in case the check did not go through. He further explained that on the contract, there was a clause that showed I would not owe any finance charges once the check cleared. However, that clause was conveniently not checked as should have been according to his explanation. So ******* now said I could sign a different contract without the options clause but that I would not be able to take the car until the check cleared, which he said should be no more than 2 days. I was hesitant to sign the contract but at this point, but cars were at a premium these days and I was renting a car. I also knew that I didn't trust him on the options contract so I felt that waiting 2 days was my better option. However, once I left the dealership, he told me a different story 2 days later. I checked with my bank and the check had cleared. I called my salesman, Connor, and he transferred me to ******* who told me now that they have to wait 10 days for the check to clear. I would not have agreed to complete the purchase if this was relayed to me at the time of the contract. So now, I had no choice but to wait and stress out if I would ever get the car. In addition, now I had to extend my car rental and lose more money. To make matters worse, ******* tried to push the options contract again so I could get my car sooner. This experience really stressed me out and I feel defrauded by this dealership.

• Initial Complaint

  10/11/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Date Issue Started: April 07, 2021 Dealer committed to sell Nissan GTR at full price Nature of dispute is dealer change contract price when the merchandise (the car) is ready for delivery No, the dealer has not try to resolve the issue, rather deny any agreement or inovice agreement Dealer invoice/deal #*****

• Initial Complaint

  09/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have requested a cancellation of an extended warranty and I have not received the refund owed to me. Nissan of Tustin, The dealership that sold me the car and processed the refund request has not responded to numerous voice mails and email requests for information on the status of my request. My policy number is VSC11024929 and I submitted my cancellation request on March 23rd 2021.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩