41 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tae G
5 stars06/11/2024
Great customer service. **** was very helpful and knowledgeable when helping me install my new CLT fan. Quick and easy installmentReview from Gabriel M
5 stars06/04/2024
Great customer service the person who help me to set up my machine gave me a great serviceReview from Maria C
5 stars04/19/2024
I was very unhappy with my RICOH 1000 DTG printer that I bought from Garment Ink. They were helpful at first but then they stopped taking my calls. I didn't know what to do. All I was told was that they couldn't help me, that I had to buy a new printer head. I didn't want to spend that much money. But after I contacted RICOH, it was like night and day. They were very helpful, especially ***************************, who went above and beyond to help me fix my machine. I did end up buying a printer head but ****************** helped me with setting up everything and even followed up to make sure everything was working properly. I recommend that if you have a problem with your printer that you contact RICOH directly. I couldn't be happier with ****************** who was able to assist me both in Spanish and English and took the time to patiently explain to me exactly what I needed to do. She is a great asset to the company.Review from Tabitha A
1 star03/12/2024
Great machine but the customer service is absolutely horrible. Not only did it take over 2 weeks to come to a conclusion to resolve my technical help request the representative showed absolutely no empathy whatsoever. Meanwhile I'm being told to purchase a new part due to an issue that arose during the process I was walked through to fix my technical issue. The new part is over $2200 btw this is less than a year and a half of having the Ri1000. After a week of asking "what should I do next" ******* finally responded with -buy another part.Review from dion b
5 stars02/02/2024
*********************** was an inspirational knowledgeable and gifted person with patience and helpful tips and insight I really needed a ****** from people like him friendly knowledgeable and communicative
Ricoh DTG Response
02/05/2024
Hi ****,We wanted to extend our gratitude for the positive feedback you recently provided regarding ************************Customer feedback is incredibly valuable to us, and your review serves as motivation to continue delivering top-notch service. We appreciate your trust in RICOH DTG.If there's ever anything we can do to enhance your experience or if you have any further feedback, please feel free to let us know. We're here for you!Thank you again for being an integral part of our community and for sharing your positive experience with others.Review from Efrain G
5 stars01/17/2024
I want to thank ******* and Ricoh for always being there when needed. My machine has been working for long time with little to no issues. This Ri1000 machine had help growing my business successfully. I recommend this printer to other people.Review from the P
5 stars10/13/2023
The RI2000 has been awesome. There were a few hiccups, but nothing that wasn't easily remedied. Getting a warranty issue completed took more time than I thought it should, but it came through in the end.Review from Chip R
1 star09/26/2023
They do not stand behind their product. Maintenance on the printer is a full time job and white ink clogs regularly even when following recommended procedures. For the price of the printer you would expect a better quality product I would recommend looking elsewhere for a dtg printer.Review from Michael G
1 star08/17/2023
Dont buy these products they sell you a product its defective and they wont send you another one to replace it and they give you a crazy story. They ruined my printer that was working by selling me a bad part . now they wont help me keep away and throwing out my printer!!!!Review from Charles N
5 stars08/16/2023
The techs ***** and ******* were great at helping with my installation of my carriage. They were very patient and respectful, an all out great experience. They made the task very simple for me. Thanks again to you both
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