Business ProfileforLazy Z Resort

Lazy Z was paid $433 for Fri 4/28 and Sat 4/29. I was locked into bathroom first thing due to doorknob stuck into door jamb. My partner had to disassemble and remove the k*** to get me out. Our room was adjacent to pool area so we had bright lights shining into room all night. One window had a shade that could not be lowered so we had to hang a towel over part of window. Pool hours close at 10:00 (posted). There was an incredible amount of noise, heavy bass/music loud with people in the pool including small children yelling past 11:30pm. I had to call an answering service to complain. Apparently Mgr. came and after about 1/2 hour that stopped. Then a group of men took over pool and they could be heard until 1:30 at least. WE COULD NOT SLEEP THOUGH WITH ALL THIS CRAZINESS!To top it all off we couldnt have coffee as their Keurig didnt work. Called Lazy Z today and was asked if I expected them to have a person monitoring the pool all night?!!! We left a day early as we could see it was not going to improve. We are demanding a refund as we paid TO HAVE A PLACE TO SLEEP!It is not my job to do the Mgrs job and place complaint calls, they should rent out a room in working order. THERE IS NO-ONE ON SIGHT AND NO WORKING HOURS POSTED. And then office again closed on Sunday and Monday.