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ComplaintsforDFM Auto Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my truck to DFM auto repair on 5/14 to have the air conditioning unit charged as it wasnt blowing cool air. By state law they need to inspect your whole system to check for leaks. They charged me to do that and told me they didnt have some minor parts that were needed to be replaced on my truck so to bring it back on 5/25 and they will replace the parts and charge my ac system when I came back to pick up my truck I was told that my ac pump was leaking and needed to be replaced and would cost me another $600. I asked why they didnt notice it was leaking when they inspected my system when it was here earlier and the mechanic said they missed it! So they had my truck in for an inspection I paid for and didnt find the leak if I knew that my pump was leaking I wouldnt have brought it back and spent another $93 on it. So they had my truck for two full days charged me about $150 and I still dont have ac!Business response
08/05/2021
See attached
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Contact Information
575 S State St
Ukiah, CA 95482-4910
Business hours
Today,Closed
SaSaturday | Closed |
---|---|
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.