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ComplaintsforLake County Waste Solutions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
While reviewing my recent bills from this business, I noticed that we were charged a contamination fee for services rendered in the month of June, 2023. We live on a narrow cul de sac. In order for the garbage truck to service our property we have to place our garbage containers in the vacant lot next door. That's the only way the truck can sucessfully service our residence and successfully turn around to exit. Unfortunately, the vacant lot is used as a shortcut for pedestrian foot traffic betwwen Sherwood Ct (where we live), and Foothill Drive the next street over.I suspect that the contaminated garbage that Lake Waste is charging us the extra fee for was placed in the container by some random pedestrian. When I called Lake Waste last week to contest the extra charge, I was told that it was too late to do so. They said that their driver took pictures of the offending contaminated waste and that they would email me the pictures so that I can see for myself. They never sent the pictures. I have been a customer of Lake Wase for over 15 years and a good one at that. I resent the indifferent and callous treatment I received over the phone as well as their failure to provide me with the pictures to justify their contamination fee. At this point, I still want to view the pictures as well as have the contamination fee refunded back to me.Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have just received my bill and theres a $100 contamination fee added. I have tried for weeks to contact the company to get answers, and finally been told its because there were paper plates and napkins in the recycle bin. I have never received any notification that these items are not allowed, and I have kept the last two publications that were sent out. I feel if they are going to make changes to their policies they must inform the consumers before adding ridiculous fees! I also feel they are targeting seniors since they know we cant physically haul our trash to the dump. In essence they are committing elder abuse! Being on a fixed income paying this takes away from being able to afford my husbands heart medications. To be noted they could not provide me with any proof that said contamination even occurred!Initial Complaint
10/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Current **** dated 10/01/2021 with a due date of 10/31/2021. I received a collection notice dated 10/18/2021 claiming my account is past due, stating service interruption, cancellation and collections. There is also a Contamination charge of $25 I am disputing. These practices are common for this business.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.