Customer ReviewsforEntirelyPets.com

I ordered three tubes of toothpaste for my dog, when I tried to apply the coupon. It told me it was outdated. I just received the email about the coupon. Tried numerous times to get in touch with somebody over the phone with absolutely no response. I will not be ordering from this company again.

Terrible customer service! I placed an order which needed a prescription. Online it states that they will reach out to whomever to transfer a prescription which is what I needed. I emailed and described my situation. 4 days later my order still says pending and they had not reached out to the other company for the prescription transfer yet. So, I placed another order, wouldn't be mad if they sent both. 3 days later, both orders still say pending and no communication from them. I decided to call. The guy I spoke to said the reached out through fax to my other pharmacy to get the transfer. I called my original pharmacy and they had not reached out. Called entirely back and told them to call not fax. Both pharmacies spoke to each other and the guy told me my prescription has been transferred and will be shipped out soon. He also cancelled my original order so I only have one now. Called back 5 days later when I checked my tracking and still shows 2 orders on my account and they both are pending. I now spoke to a woman who apologized and told me my order has been shipped out and was made priority shipping. Thanked the lady and went on. 5 days after this, I received an email stating the my order has been delayed because the are out of the medication I need. I called back and spoke to the gentleman I originally spoke to and he said my order was never shipped out the last lied to me and the in fact are out of my prescription. NEVER AGAIN WILL I WASTE MY TIME WITH THIS GARBAGE COMPANY! I've been put through the ringer with them and my dog has now been without meds for a few days now because of entirelys awful customer service. Do yourself a favor and don't waste your time with this company!

I run a animal rescue so I purchased a $260 order from them because they had a sale . BIGGEST MISTAKE OF MY LIFE !!! DO NOT ORDER FROM THIS COMPANY !! There is NO WAY to talk with a supervisor, they screen calls and incoming phone numbers !! They also will have a different "customer service agent" answer every time you call so that you can never hold anyone accountable for there blatant lies !! I can tell this is normal operating procedure for these employees .. Its been 8 days and I've still yet to hear anything about my order that I paid $260 for !! There is no way to talk with a corporate office or anyway to get help with orders, complaints, etc.. I plan on tracking down the owners for reimbursement and accountability !!

This company placed an order of $196 without my consent. Over a year ago, I had them ask my vet for permission to order the meds for my dog. They denied it, so I had to order through my vet. A year later, Entirely Pets decided to place that order without my consent and then told my credit card company its a valid charge! Stay away from this company, they are terrible!!! Im stuck laying the almost $200 PLUS INTEREST now because they claimed it was valid! Im behind pissed!!!! Do not buy from this company!!!

I had a problem with the Bravecto Plus I ordered. One of the tubes appeared to be short filled and did not have all the medication in it. I called EntirelyPets and they referred me to Merck Animal Health. ***** said because Entirely Pets was not an authorized dealer and they could not offer me a replacement. They said if I had purchased this product from my vet or other authorized dealer they could have send me a replacement. Next time I will buy locally

Entirely pets is a terrible company using deceptive advertising. After being sent the wrong items and calling several times, I was told I could send the merchandise back but would be charged a 25% restocking fee. It's outrageous! I'll be calling **** to charge back the order. Please don't order from this company!

Completely agree with all the one star reviews. Got sent items six months after they said my order was closed, got charged for them, returned them, still waiting on refund over a month later, keep being promised someone will call me back, and it never happens. DO NOT USE THIS COMPANY

This place is scamming people left and right and needs to be stopped.. just read the reviews online and on both of their ******** pages!!! I ordered from them and never got it! I emailed several times, no response ! I finally got someone on the phone who told me I would be refunded!! They did not refund my money and they are doing this to everyone who orders!! Shut this place down somebody!!

This is a scam. Online order placed on 1/31/23 today is 2/23/23 and order was not delivered. Call a few times, talked to their customer service manager who told me that he will resend my ordered product by the ***************** delivery. Nothing was dome. Requested to cancel my order.Stay away from this fraud company.

Horrible customer service, been calling many times from a week ago up to this day and saying the same thing that the items is about to ship out and days pass and again and again, no updates. Representative promised that the manager (his name is ****) that he will call me back today to give an updates but after business hours, I didnt hear anything from ****. This is totally scam, this business should be not allowed to treat there customers like this, this is unacceptable.