ComplaintsforWest Coast Auto Repair & Engine Rebuilding
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Has advertised $1,750.00 for an engine rebuild, Puts $1,800.00 on the invoice for the Engine rebuild. I then gave him a $800.00 deposit for this service so the vehicle can be picked up by a tow truck. I stopped by this morning at 8 am and nobody was around. I waited another hour or so and I went back to this business and noticed a guy looking through the front window or door of the business. I approached him and said, Hey how are you doing? The other customer then replied his Vehicle has also been there for over a month and he has been driving a rental car that has costed him over 3k for the month and him mentioned to not let them service/repair the vehicle. So after that horrible experience and the guy wished he would have taken it to another location. I decided to not do business after this based on this claim from an existing customer. I canceled the service. Take for note this business is 1-2 miles at most. This company now tried charging me for a tow that was never completed or called. This company cannot provide proof showing today there was a tow pick up or receipt. $300 for a ******-2 miles away? This company should not exist and is doing to almost every customer take there money. Wait 3 weeks then tells the customers it will be x amount more to complete the repairs. Then doesn't do the repair, puts all the original parts back on, doesn't rebuild anything. Look into the reviews taking peoples hard earned money and not supplying a service. Almost like a chop stop style and this is bad business.Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Yes in mid 2021 I was quoted a price to rebuild my engine on my Honda prelude for 1799 after about a week he calls me saying that it was gonna be more because my block was out of spec and I needed a new block he quoted me a price upwards of 4800 dollars which I told him would be impossible for me to afford he had told me 2400. But a week after that he tells me that it's gonna actually be 3500 and said the car would be ready the next day. So I show up the next day and when I showed up he said it wasn't ready and that it was gonna cost more for a knock sensor at this point I'm trying to hold my composure and tell him just forget the knock sensor I am not paying a dime more than 3500 and between all the payments and him charging my grandma's credit card he had charged me 4000 dollars . So about 6 months later I had the car break down and I live like 250 miles away from the shop I decided to just work on it myself since I had such a bad experience with that shop.. so I take the engine apart and from the looks of the inside he didn't do even half of the repairs he said that he did. I suspected this prior when I asked for the receipts of the parts he said he put in my car and he wouldn't show me any. The block was. Not replaced nor were most of the parts he said were. So after some research I found that I'm not the first person that he has done this to so that's why I'm here now. I'm seeking compensation for him ripping me off for things he didn't replace and he should be shut down which he's definitely not.Initial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I used the company to Rebuild my engine when I originally contacted West Coast Auto Repair & Engine Rebuilding I was told it would take a week then that turned into 2 weeks then 3 weeks when I contacted Brain from (West Coast Auto Repair & Engine Rebuilding) he told me that it was a problem with my engine and that it was going to be more money then I told him that I didn't have it then he informed me that he can get me a used engine for the same price so I went with it when I got my vehicle home I noticed oil in my drive way and my check engine light was on so I informed Brain of the problem he informed me that he didn't have any mechanics to work on it and that he would contact me when he did so I contacted him the following week then he informed me that I would have to leave my truck there for a week I informed Brain that isn't possible I haven't heard back from him at all
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.