Business ProfileforAquasure Corporation

The entire system failed catastrophically, causing resin beads to clog all of our water pipes and appliances. This severe malfunction affected our faucets, washer and dryer, refrigerator, toilets, and every other water-dependent fixture in our home. We have incurred thousands of dollars in costs for materials, labor, plumbers, and tools to attempt repairs, yet the issues persist, leaving our plumbing system completely compromised. Our experience with customer service has been equally disappointing and unacceptable. They have refused to cover a single dime of the extensive damage caused by their defective system. Additionally, they refused to send anyone to retrieve the failed unit, instead instructing us to personally transport their faulty equipment to a ***** location. This demonstrates a complete failure in both their product and their commitment to customer service, leaving us with a serious and ongoing problem. Their response to the extensive damage and complete system failure was entirely unacceptable. They offered to merely ship a replacement system, but we have lost all trust in their products. We are seeking a solution for all the damages caused by their defective system. This includes, but is not limited to, compensation for the replacement and repair of our toilets, faucets, refrigerators, water heater, washer, dryer, and any other affected appliances and fixtures. The extent of the damage to our water system and appliances is significant, and their inadequate response has only compounded the problem.