Business ProfileforBPRATV

We could have resolved this, all I needed was management to acknowledge me. This now makes the second defective part (first was the crankshaft) and has cost me countless amounts of money and time. My original order was placed on February 20th 2023 for the amount of $1,850.00 and I still haven't completed this engine rebuild solely due to these continued discoveries of defective products. I have called nearly every day for the past two weeks for the general manager to respond to my email. I do not feel like I am asking too much or too little in order to use the parts I have paid for and continue to have problems with. I believe it's appropriate and fair to request financial compensation for these continued grievances, for a combined total of 6 MONTHS. I have thoroughly documented, photographed, and made videos of every step throughout this rebuild. I want management to understand I have been patient, thorough, and polite. However, I have not been taken care of through this experience other than receiving a replacement of what I have already paid for back in February. The replacement crankshaft took THREE MONTHS just to reach my doorstep. That is completely unacceptable on many levels and now I expect compensation and communication: I have taken the time to prove my concerns. I am reassembling this machine with absolute confidence and skill with the aid of a factory service manual. ****** has been an outstanding representative of your company and has helped me to the best of his ability. Please help me, I am only trying to complete this engine build and want to continue using your company. I keep asking for ****** to reach out to me and see if we can come to some compromise but the response has never reached me through phone or email. I have called your company hundreds of times over the course of 6 months. I wish I could have been taken care of instead of having to file a complaint.