Business ProfileforMesa Properties, Inc.

MESA Properties *** is a dishonest company that lacks integrity. They will lie and twist information to suit themselves. They seem to be afraid of CA law and will not gather legal opinion when questioned. We hired them to manage our property and instead of communicating clearly and accepting when they had caused damage to our home they would deny the damage and state it was due to the age of our home. When we questioned the large cost of maintenance repairs ($20K) and asked for a second opinion they were quick to state we were not allowing them to do their job and would need to terminate the contract. We lost tenants and damage was caused to our property due to their poor management. They did not follow up with the final walk-through of our home and instead left us to complete the transaction with the tenants. They will not take care of your home, they will blame you for anything that occurs and they will lie to protect themselves. Do not trust MESA Properties with the management of your property.

This owner hired us to manage their 1960's luxury pool home. In less than 3 weeks, we placed high quality tenants that paid rent on time in full every month and they took excellent care of the property. During the 17 months of management, the older home experienced typical maintenance issues. For example, a 2006 built-in microwave and stove were replaced, routine landscaping and pool service was completed, and there was a service call for minor electrical issues. Unfortunately, this owner did not agree with our assessment that a broken microwave from 2006 was not the tenant's fault. During the tenancy, the main sewer line started backing up repeatedly. After the first backup, we received multiple estimates from licensed plumbers and presented this owner with different options on how to fix the sewer line. It was at this point that the owner denied the repairs, which left us with no option but to snake the mainline on a routine basis.More than 6 months after the problem initially occurred, and after we had presented the owner with multiple estimates from different plumbers, she refused to move forward with any of our contractors. It was at this point that we told her that if she delayed repairs any longer, we would have to terminate the contract due to her not maintaining the home properly. She proceeded to hire a different plumber to fix the mainline. However, it was too late and the tenants were dissatisfied with the maintenance, so they broke the lease agreement.This owner stated that, "we did not follow up with the final walk-through of the home and instead left us to complete the transaction with the tenants." We did complete a pre-move out and move-out inspection and we did offer to complete minor repairs after the tenants moved out. However, this owner terminated the management agreement and revoked our access to the property before we could complete the security deposit disposition. This left us with no choice but to return the deposit to the owner because she revoked our legal authority to act on her behalf.Ultimately, we collected more than $65,000 of on time rent payments and at the end of the 17 months, returned the home in excellent condition. We treated her honestly and respectfully in every interaction. We even offered to completely pay to repaint some walls that the tenant painted. However, she chose to blame Mesa Properties for her 2006 appliances and plumbing backups, which we did not cause or contribute to in any way. The home was returned to her in excellent condition, and she promptly re-rented it with another company shortly after the first set of tenants moved out.We don't always see eye to eye with every property owner that we manage for, but we always try to work it out and get on the same page. Unfortunately we were not able to successfully accomplish that with this owner. The details provided here are meant to provide context to the claims that were made in the review by the owner.