Business ProfileforEuropean Wax Center

On 4/5/2022, I purchased (1) student wax pass for the underarms and (1) student wax pass for the lower legs. Each wax pass contains 4 prepaid wax sessions at a discounted student rate. The total for this transaction was $234.00. On a separate transaction, I was charged for (1) bottle of ingrown hair serum that was pushed on me due to all of the ingrown hairs resulting from the services rendered on 4/5 and a Brazilian wax discounted at 50% off for a total of $85.96. On 4/5, I redeemed (1) of the (4) sessions from each wax pass and the half off Brazilian wax service. Prior to paying for any services, I confirmed that each wax service includes a free touch up within 5 days from the service, for each area on which waxing services were performed, with *******, who is the front desk rep who took both transactions. I have been a customer a various European Wax Centers since 2016, so I am very well versed in their policies and procedures. I did my due diligence to ensure nothing had changed, post-covid, prior to agreeing to and paying for services. I attempted to redeem my touch up, 5 days later on 4/10 when I attempted tonredeem the promised touch up services, I was told by Ashley that a touch up had to be approved by the waxing technician on the day services were intially rednered, which is impossible because there is no way to know if a touch up is needed immediately after the service. This was also not disclosed by ******* then I confirmed the touch up policy at the time of joining. If I was in true need of the ingrown serum they sold me, I had ingrown hairs and regrowth by the 5th day, which indicated a touch up was needed. I immediately escalated and requested a full refund since I was denied redemption of the full services promised when payment was rendered, which included touch up sessions within 5 days, for each of the (3) areas in which services were performed on 4/5. Partial, inaccurate refund was issued after Manager Paige called me and behaved unprofessionally.