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Business Profile

Financial Services

Mountain Summit Financial, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 29 2023 I received this unsolicited email from Mountain Summit Financial (attached to complaint). I have no idea who this company is, nor have I ever dealt with them. The link in the email goes to an email address labeled "campaign". They are clearly running some sort of marketing campaign where they are sending out fake/false/scam emails to people they've never had contact with. I've also forwarded the email to the ****

    Business Response

    Date: 12/08/2023

    RE: 20931585

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at ************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing ** to assist you.

    Respectfully,

    Compliance Resolutions
    Mountain Summit Financial, Inc.
    ****************************************************************
    Toll Free:**************
    *************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

  • Initial Complaint

    Date:11/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from this company stating that I had a loan with them. The account number for the loan is #********. The address they have listed on the email is an address I haven't lived at for over 6 years. Fortunately, it says it was paid in full. I tried calling customer service to find out information about this loan, but they said thy needed my SS#. I was not about to give it to them since I never took a loan out with them. The agent told me she could not access the account without it even though I gave her the account number. I'm assuming they do not do any kind of verification before providing loans, so I need to make sure they don't have any of my personal information on file to potentially create another fictitious loan. I did not fill out any loan documents and have verified with my bank that no monies have been deposited or debited to or from my account.

    Business Response

    Date: 11/09/2022

    RE: Complaint ID #********

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing ** to assist you.

    Respectfully,


    Compliance Resolutions
    Mountain Summit Financial, Inc.
    635 ***********,F
    **********, ** 95485
    Toll Free:**************
    *************************************

    Attachment

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

  • Initial Complaint

    Date:11/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 2, 2022, I received this unsolicited email from Mountain Summit Financial (attached to complaint). I have no idea who this company is, nor have I ever dealt with them. The link in the email goes to an email address labeled "campaign". They are clearly running some sort of marketing campaign where they are sending out fake/false/scam emails to people they've never had contact with. I've also forwarded the email to the ****

    Business Response

    Date: 11/09/2022

    RE: Complaint ID #********

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing ** to assist you.

    Respectfully,


    Compliance Resolutions
    Mountain Summit Financial, Inc.
    635 ***********,F
    **********, ** 95485
    Toll Free:**************
    *************************************

    Attachment

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

Mountain Summit Financial, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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