ComplaintsforDigitronix LLC
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Complaint Details
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Initial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received an email that said it was from McAfee which we have for our security for our computer. It said they received our payment of, I believe it was $299 for our subscription. We knew we did not spend that much money so I googled ******'s 800 number on ******* I got a number ************, which said ******. I called and they got me to let them in my computer, cause I thought they were McAfee. She said with all that is wrong we have to clean up your computer before mcAfee will work. It will cost $349.00. I gave her my Discover and they were on computer for quite a while. I called McAfee the next day, an 866 number I hade in my files for them. So it was the correct number. I called to make sure we were not getting that $299 charge back after I talked with them last night. They said we never talked to you last night & know nothing about a Digitronix company. "I think you were scammed". I called Discover first to try to stop the payment. She said they are already paid, we cannot stop it. I called and canceled my Discover, changed all my banking info, etc. Discover will not reimburse me cause Digitronix proved I agreed to pay them. Discover said I can try to call Digitronix & see what I can do. I tried & got know where. They were impersonating ****** and they were not with ****** AT ALL. Please help.Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 28,2022, I received what I now know to be a scam email, purported to be from McAfee, a computer security company. The email stated that my subscription had expired. I had recently purchased a computer, and thought that I had been given a 30 day trial subscription. So I called the number in the email, and the person who took the call clearly represented himself as an employee of ******. He informed me (probably through leading questions that he asked me) that I had indeed had a trial subscription. He even put me on hold to check my account. He then offered me a subscription for I believe it was ****** for a year of protection. I told him that that was too expensive and I was not interested. He then asked me if I were a senior citizen. Unfortunately, I told him that I was. He then offered me a special senior citizen rate of ****** for a year of protection. He was very persuasive and gave me all kinds of scenarios that could happen to me if I was not protected by *******Unfortunately (again), I fell for this and agreed to sign up. I gave him my debit card number, and he told me he would send me the documents to sign.AGAIN unfortunately, when the documents arrived, I did not think it odd that the documents were from Digitronix, LLC. I suppose I thought this was some sort of outsourcing. I did sign the document.The next day, I received another email from the real McAfee, stating that my subscription was about to expire. I then googled McAfee and found a legit website. I called the customer service number, and when I got through to a representative, and explained what I had happened. He immediately told me to hang up the phone and call my bank and cancel my credit card. He told me that this was not the first time this scam with this company had happened.I took his advice and called and canceled my card. Then I immediately went to the ************ branch and got a new card, and was advised to file a dispute for the charge for ******. I did so.IInitial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
6/6/22 Digitronix took $199.00 from my account 3 different times and it totaled $597.00 and they lied by saying if I give them an additional $200.00 then I'll have them for life and never need paying my yearly fee to keep my antivirus. Then one week later I completely lost internet connection due to their viruses and harm to both my laptops! I demand a refund from this harmful technological service!
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.