ComplaintsforAscend Loans
Loans
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Complaint Details
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Initial Complaint
09/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ascend loans put $100 in my account without me knowing. I tired to call them and tell them I didnt apply for a loan and they talked a lot about nothing, so I just let the money sit and they been taking $140 out my account every week since July 15th. Thats 12 payments of $140 on $100 loan and my balance is $1009. Still more than I got. They said interest rate is 700%. That has to be illegalBusiness response
09/27/2024
RE: 22313997
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
***************************************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying,or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The business did not own up to its obligationsBusiness response
09/24/2024
RE: 22305267
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at ************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
***************************************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took out a $500 loan and have paid back over $1200 which is over 100% interest. My balance is $488. This is highway robbery and illegal in the state of *******! I read they said they are a tribal lender but I believe this is false.Business response
09/27/2024
RE: 22304986
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
***************************************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying,or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Customer response
09/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
09/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I recently became a victim of identity theft, where someone fraudulently took out $1,000 in my name with Ascend Loans. Unfortunately, my experience with this lender has been frustrating and unnecessarily stressful due to their lack of proper safeguards, poor customer service, and absence of a dedicated fraud department.Upon contacting Ascend Loans to address the issue, one of their phone representatives was incredibly rude. She spoke to me in a dismissive tone, saying, "We already emailed you what we need from you." I had to remind her of several important points: 1) I am a **victim** of identity theft. 2) As a young adult in my 20s, *** never dealt with anything like this before and was seeking help. 3) I did **not** cause this issue, and she needed to speak to me with empathy instead of treating me like I was a nuisance for asking questions. While she did eventually apologize, the lack of professionalism and empathy during that ******* subsequent interactionsmade the situation much worse than it needed to be. Instead of being guided through a process to resolve this, I was left feeling frustrated and even more overwhelmed.Additionally, I was shocked to learn that Ascend Loans **does not have a fraud department** or even a single person dedicated to handling fraud oversight. Given the importance of preventing and addressing fraud, it's incredibly concerning that a lender would issue funds without adequate fraud prevention measures in place.The entire process has felt like a complete headache, with little support or guidance from Ascend Loans. For any potential customers, I strongly advise you to be cautiousthis companys lack of safeguards and their dismissive attitude toward identity theft victims have been a majorBusiness response
09/16/2024
RE: 22250672
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
*************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Customer response
09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I took a loan of $900 out on 6/14/2024.I was NOT informed of the highway robbery of 700% interest!!!!!I have paid TO DATE $1,400!!!! WAY over the loan had even provided to me!!!I was in the mist of losing my HOUSE and was desperate and NOW cannot even afford to keep my utilities on BECAUSE of this highway robbery.My lawyer is in the works with contacting them now.Business response
09/05/2024
RE: 22206972
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
*************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Initial Complaint
08/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I took out a loan during a family emergency in June. ASCEND takes out almost two hundred from my pay check every two weeks. The loan was for 750$. Its August and my balance is 739$ as of today. I recently had to cutmy work hours cut because of my mom's recent health issues. I tried to at least get some compromise on the interest but the agent just said no. This is predatory and a scam. I learned my ****** the hard way.Business response
09/05/2024
RE: 22200243
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
*************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Descend Loans is taking $442 monthly for a $1000 loan that it was provided for me. They higher super higher interests to the point that I already made 3 payments of $442 and I still owe them $1078, according to them I haven't be able to pay not even the interests of my $1000 loan. The worse is that this company did not let me know about the $442 monthly payments, they did not let me know that the monthy payments were going to be so high. The other issue is that they don't let me do anything in my online account, I can't change the due dates of my payments or the amount. The third thing is that it is impossible to communicate with this company because they never answer the phone.Business response
08/29/2024
RE: Complaint no. 22178226
Dear BBB,
Please see the attached response for the customer mentioned above.If you have any additional questions, you can contact us by replying to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans, LLC
***************************
********************
Toll Free: ************
*************************************
Attachment
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted the company to obtain a loan. However I did not understand the terms of the loan and when I received the initial loan documents I was under the impression the total amount I was receiving was ***** not borrowing 500 and charged *****. That is not what the site said nor what the person I spoke to said. I don't think that is fair to charge and it seems very misleading! I would like help solving this because now they are saying I have to pay it.Business response
08/22/2024
RE: 22155194
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
*************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have applied for a loan with Ascend Loans and all my personal information including bank account information and it said the laon went through. Following this my account was never credited the amount loaned and now i go back to check the Ascend self service portal and all of the loan information has been removed and is completely gone from the site. I am now unable to log into any banking information on my account. Would really appreciate this being noticed and am comcerned my account information is now compromised.Business response
08/19/2024
RE: ********
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
*************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.Initial Complaint
08/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got this loan in December of 2023 for a amount of $950 I have paid off what I already owed its now August and I have paid over $3,000 its no way I should be paying that much for the amount that I borrowed and on top of interest rate Im still paying more than what my final charge would be.Business response
08/12/2024
RE: 22109351
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at ************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Ascend Loans
***********************************************************************
Toll Free: ************
*************************************
CONFIDENTIALITY NOTICE:
This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.
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Customer Complaints Summary
88 total complaints in the last 3 years.
43 complaints closed in the last 12 months.