ComplaintsforAll Weather Heating And Air Conditioning, Inc.
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Complaint Details
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Initial Complaint
03/02/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
While installing a new air conditioner and heating unit on sept23, 2021 All weather employees cracked my wall. Weeks later they sent a man to fix the wall that didnt seem to know how to texture and was going to leave unsightly repair. I complained and they continued to send the same man weekly making the problem larger. I inquired about this mans qualifications and who he was employed to which they responded they didnt know and had paid him cash. I requested that they higher a professional sheet rock specialist so they asked me to get estimates. I got one estimate for $700 and they said this was to much and I should wear sunglasses so I wont notice the problem. I said they can send someone else for estimates if they like and they said they would get back to me. This was last week. Ive been calling them every week since oct. and I feel they dont intend to fix my wall properly.Business response
03/31/2022
BUSINESS RESPONSE:
ID ********
Dear BBB,
We have made multiple appointments to correct this matter with our customer. We have had a number of repairs made to the wall in question. The last time we sent someone out the customer was happy with the work.
I understand she is not happy at this time, and I would be more than happy to write a check for the estimate of $700.00 she has obtained.
This is the first time I have personally herd of the request for this estimate amount. Please let me know if this is acceptable with the customer.
Sincerely,
******** Medrano
All Weather Heating & Air Conditioning Inc.
Customer response
04/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.