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Find a Location

Buick GMC of Vacaville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBuick GMC of Vacaville

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    350 Orange Dr, Vacaville, CA 95687-3205
    BBB File Opened:
    2/22/2007
    Years in Business:
    23
    Business Started:
    12/9/2000
    Business Started Locally:
    12/9/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 85136 for this business, issued by Department of Motor Vehicles

    These agencies may include:

    Department of Motor Vehicles

    1377 Fell Street

    San Francisco CA 94117

    (800) 777-0133

    http://www.dmv.ca.gov

    Type of Entity:
    Corporation
    Number of Employees:
    19
    Business Management
    • Mr. Carlos Lemus, Service Manager
    • Mr. Gil Rabani, Sales Manager
    • Mr. Anthony Batarse, Owner
    Contact Information

    Principal

    • Mr. Anthony Batarse, Owner
    Additional Contact Information

    Fax Numbers

    • (707) 471-8864
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/14/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I purchased a used ***** from Buick GMC Vacaville on 8/28/23. During the transaction we paid $572 in *** fees and $1,495 for a PrePaid Maintenance Plan as they assured us that our local dealer could service the vehicle. 1) the *** fees were not paid and the registration expired. When contacted they eventually paid the fees and sent the registration, but failed to reimburse us the remaining overpayment. 2) The local dealer (Lehmers Concord) refused to service the *****. When I contacted the Nomad (the maintenance provider) they indicated I could request a refund and sent me the form. I dropped the form off to Buick GMC Vacaville and filled out their form on January 27th, 2024. I have followed up numerous times and received a partial response resending me the form that I had already completed. The owner/ manager has failed to respond to the last 5 requests and I am now forced to file this complaint and will be filing a small claims action.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott S.

    1 star

    01/10/2023

    After providing information for a ***** Blue Book appraisal, I was contacted by a member of the "Customer Experience Team" from ********************** GMC ********************** concerning the purchase of my car. As the offered price was too low, I hesitated to meet with them to finalize selling of my car to them.She, and eventually another employee ***********************" barraged me with email, text messages and a phone call, to meet in order to finalize selling the car to them. I did eventually arrange a meeting, with **********************", on a Saturday morning to inspect the car.I promptly arrived at the dealership for our scheduled meeting, to find no one there! I had been stood up! I received no notification of the cancelled meeting. Even after I texted and emailed both the Client Experience Team member and Inventory Manager the only response from them was, "He was sick. We apologize for any inconvenience and see you later today"! This, after I contacted them! To date, I have not heard a word from **********************" with whom I had the scheduled meeting. A meeting he has been aggressively seeking for about a week.These people are clueless as to customer service. They place NO value on the customer's time or schedule. They treat potential customers with a total lack of respect, courtesy and professionalism. I can imagine what it's like if you have any issue with them after they get your money from a sale or lease of a vehicle.Stay away from these people. There are others who will earn your trust and business. I can't even guess as to how this dealership has stayed in business. With the lack of respect and professionalism I received, they are likely to not be around in the future.

    Local BBB

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