ComplaintsforBuick GMC of Vacaville
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 5, 2022, he went to GMC Vacaville to purchase a vehicle, during the deal we repeatedly rejected extra insurance from the Gap. He told us that he would not put more insurance only GAP. As it took too long, we were already exhausted and when we got home we signed and realized that we had extra insurance with *** *** *********** in the amount of $5,995 dlls. We sent by land mail and mail the necessary documents to request the cancellation, which they never paid attention to. We spoke to the seller, we sent emails and documents and they did not cancel it. On January 13, 2024, I sold that vehicle and again sent the information to the dealer as well as the insurance company for my reimbursement since the policy is for 84 months. but I still haven't received any news about my refund. In addition, the dealer's treatment was terrible, they sold us the vehicle without the smog test, we had to pay for it ourselves, the registration took several months. They were really deceptive in their sale and most importantly I require my refund and no one is responsible. Vin. ***************** Honda Ridgeline 2022 policy *** **************. I have only received the refund of the $733 Gap policy from *******, who was the lender, but I do not have any response regarding the refund of the *** policy.Initial Complaint
04/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a used ***** from Buick GMC Vacaville on 8/28/23. During the transaction we paid $572 in *** fees and $1,495 for a PrePaid Maintenance Plan as they assured us that our local dealer could service the vehicle. 1) the *** fees were not paid and the registration expired. When contacted they eventually paid the fees and sent the registration, but failed to reimburse us the remaining overpayment. 2) The local dealer (Lehmers Concord) refused to service the *****. When I contacted the Nomad (the maintenance provider) they indicated I could request a refund and sent me the form. I dropped the form off to Buick GMC Vacaville and filled out their form on January 27th, 2024. I have followed up numerous times and received a partial response resending me the form that I had already completed. The owner/ manager has failed to respond to the last 5 requests and I am now forced to file this complaint and will be filing a small claims action.Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought my 2015 GMC Denali into the service center on 3/21/24. Requested an oil change, DEF refill, fuel filter change and tire rotation. In receiving my truck I noticed that my check engine light was on. I alerted the service people immediately and they said this sometimes happens with a fuel filter change. He reset the light and set me on my way, telling me if it happens again, to come right back. I didnt get far before my light came back and I returned immediately. The techs were called over to manually reprime the fuel filter and cranked my key over several times in the process. They claimed it was good to go again for the 3rd time, and I was on my way. Over the next week, my truck would not start up right away and instead cranked for anywhere between 4 and 20 seconds before turning on or not. This is a symptom I had never experienced before service. I called the service center and made another appointment. I suspected the fuel filter was incorrectly installed or defective. I spoke to the service manager after they took another look sometime between the 29th March and 1 April. He stated that his tech recommends a fuel filter housing replacement as its not holding pressure/fuel, estimated to cost me an additional $1500 for that repair. I then identified that my truck had no fuel filter or housing issues prior to bringing my truck in for service. The damage, he claims, did not occur under his care but instead the part was probably failing for the last 3 or ***** miles you were driving it. I refused to pay that amount as the issue occurred under their care. I requested that they pay for the replacement in full. They refused and failed to get me in contact with their GM to come to a solution. I suggested a 2nd filter change in case the previous one was defective. They agreed to this. The condition persisted and I took my truck back into possession as they refused to pay for the damage done to my fuel filter housing/system while my truck was under their care.Initial Complaint
11/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Spent $80,000 on a lemon... Worked with **** to buy a 2020 GMC **** Denali. Car seemed great, but before test drive windows were rolled down, which seemed odd, but I didn't think too much about it. The truck had retractable running boards that didn't work, but the salesman assured me that they would get them working for me. During the purchase process, **** (Finance guy) said there were $2,000 of hidden fees that were listed under the "optional" section that he said weren't optional. When I expressed my frustration, he revered half of it, but insisted the other half was not optional. Seems fishy to me. Got the car home and the next day there was a terrible rotting smell in the cab and a few error codes on the dash. Called on Monday to schedule service for the running boards and get the other items checked out. Checked the truck in for service and the technical said that my truck was overdue a $2,000 service!!! What the heck. Oh well, I bit the bullet and paid the money. A few days later, they call me and said that there wasn't anything that they could do about the running boards. Also, there was a broken window seal so water got into the truck, causing the rotting smell and damaging electronics causing the codes. The repair was going to cost $8,000 to fix. After much arguing, they have agreed to repair it at no cost to me. I've now called them about 30 times trying to get this resolved, but almost a month later they still have not let me schedule the appointment to take the truck in to fix it. Opening a BBB claim now to make sure this gets resolved quickly.Initial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
MY VEHICLE A **** PONTIAC GRAND AM SE WAS TAKEN TO VACAVILLE GMC ON 10/29/22 .THE PROBLEM BEING A PROBLEM THAT IS PREVENTING THE *** FROM PASSING SMOG . THE SERVICE PERSON INSTRUCTED ME THAT IT WOULD BE $250.00 TO DIAGNOES . I RECEIVED A CALL A WEEK LATER STATING TO REPAIR THE VEHICLE WOULD BE $1,490.00 . AFTER 3 WEEKS I PICKED UP THE VEHICLE (WHICH SEEMED A LONGTIME FOR A TUNEUP . AFTER DRIVING THE VEHICLE TO RESET THE (COMPUTER) NEEDED TO PASS SMOG THE CHECK ENGINE LIGHT FOR WHICH IT WAS BROUGHT IN FOR SERVICE FOR REMAINS ILLUMINATED .A THIS POINT I DON'T THINK I CAN TRUST VACAVILLE GMC AND WOULD NOT ***** COMFORTABLE MOVING FORWARD ..Customer response
12/05/2022
Hello and thankyou im *********************** ******************************************* i have another attachment showing vehicle as a result of vacaville gmc said vehicle failed smog ..Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a brand new **C 2500HD AT4, that cost about $70,000. I noticed at 300 miles that the bumper had an issue with the paint and was bubbled and in need of replacement. I took it to a body shop who confirmed it was an issue with the bumper itself and could be repaired with bondo and sanding. However, I noticed in another place that the bumper is bubbling and having more issues. I dont believe that a brand new truck should have to have its bumper repaired and should be replaced since the manufacturer and dealership allowed it to be sold in that condition. Ive contacted **C as requested by the dealership and got the run around from them as well. The general manager had me do all the leg work to try and bring this to resolution instead of contacting his rep at the manufacturer. Horrible business practice to have the customer fight for the repairs when its their fault in the first place. He advised me to put my foot down at **C and tell them I wont accept it any other way than replaced and that fell on deaf ears. The rep at **C told me that the ** at Vacaville **C told him their was nothing wrong with the bumper but would repaint it solely because I saw an issue that wasnt their.Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
If you need to buy a car do not go there !First the sold me a new car (according to them). But when they financed my car they financed as used car, which I got a higher interest !Second they sold me extended warranty that was 3k more than anyplace else 3rd I paid for a extra coating for my car again they charged double than any other place AND! They lied to me they was done and 8 weeks later I am still waiting for them to call me to schedule and to get the extra key they promised.I have been calling, texting to get them to cancel my warranty and the cilajet so I can take to someone else.I have left several messages to the finance department and to the store manager still no call!They charged 18k above msrp price (I paid cause I wanted the car ) but still they are gauging people in cars, warranty and services and after you paid they dont provide the services !Initial Complaint
08/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about May 22, 2021, I leased a new vehicle from Buick GMC Vacaville and sold my 2018 **** Explorer to them as part of the transaction. On account of the way the transaction was structured, I am owed approximately $1,015. I have repeatedly asked for them to send me a check to no avail.
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.