ComplaintsforVacaville Honda
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vacaville Honda has had the go ahead from my insurance company to fix water damage on my Honda Ridgeline truck since May 7, 2024. A part is on back order so my car is sitting with the backseat pulled apart at the dealership. My insurance has helped with a rental car with my portion still costing over me over $400. My rental coverage ends soon and I have expressed concern to the service department manager ********. She said they don't have a loaner car that I can use. I have asked to have my truck released so I can drive it until the part gets there, but they want to charge me $420 to put the backseat back in and attached to the backseat. I don't need the backseat. I just need the car to get to work. I recently asked my insurance to give me a copy of the estimate that Honda gave them, and compared to the one I recently picked up from the service department. They inflated the parts on my bill so that after I pay my deductible and the repair they said I was responsible for it is still a couple hundred dollars more. After they tried to add fraudulent charges, I don't trust them or want to do business with them. They have told me that the parts they ordered are not returnable, and that I am responsible for the cost of those parts whether I have them do the work or not. I have had zero communication once the insurance company approved the work. I had to check back to get a status of the part on back order. I even had to go in physically to get a printout of my estimate. I want to pay them for the diagnosis and restocking fee of the parts that are here and part ways. The insurance company paid me the money so I am not stuck here. Does anyone know if it's true that Honda won't take returns for unused/unboxed parts?Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought my Honda 2020 odyssey back in 2020 and have had an issue with my doors ever since the purchase. I have brought my car in on numerous occasions with no fix to the problem. Every time I get my car back they tell me that the problem is fixed and Within the next day or two the problem is still there. The past couple of weeks I have had an even worse issue with Honda. A month ago my sons arm was shut in the door, the sensors completely stopped working, and fully closed on my one year old sons arm. I brought the odyssey back into Honda and told them that it better be fixed at this point because now it is causing harm to my kids , all Honda did was put oil on the tracks and loosen some cores and called it fixed. When I brought up my concerns that I wanted my paperwork so that I could file a lemon law at this point the service manager started getting very defensive and withholding my service papers from me Her general manager, then tried to assist me and started raising his voice towards me as well. He kept calling me defensive, and told me that I could either argue with them or they would fix my car, at no point did I argue with him but that threat didnt sit well with me. I tried telling him that my car has been broken for the past three years since my purchase of a brand new vehicle and now it is causing harm to my kids and he did not even apologize nor try to fix the problem.Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
*Complaint taken by dictation by C.C. on 07/10/23.*The defect was realized within the first month of the purchase. I took the car to the dealership 10 weeks ago and the dealership was to replace 2 defective parts. Two to three weeks turned to six weeks, and six weeks turned into 10 weeks. I am unsure of how long this is going to take, and the dealership keeps telling me two to three weeks, but it&#**;s been 10 weeks!Business response
07/25/2023
Hello,
The customer has been updated about the status of their parts order multiple times, and unfortunately there is no change to the information they have been given. We ordered 2 exterior trim pieces (that go along the side windows) because they were deformed. One piece is here (has been) and the other is on backorder with no ETA. No other dealers have the part available either. The customer will be notified as soon as full order has arrived and will be scheduled in right away. The repair is covered under factory warranty, so no charges to the customer.
Customer response
07/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a windshield replaced by them, an they had to drive my car to recalibrate it. When i got my car back my protective films from inside my car were peeled off also my steering wheel was scratched in multiple places. Also after picking my car up i noticed a large 18 or so inch scratch on my fender. When my car came in that morning they did a visual walkaround an there was no damage to my car an that was noted. So the manager ***** said he would get it fixed. Sends me to some mobile paint guy who tells me he would have to paint my car outside an couldnt do it for a few weeks because he was going on vacation an he would call me after he returned to proceed. Well i never got a call from him an I have attempted to contact ***** at honda multiple times leaving him multiple messages but now i feel im just being ignored. My car was damaged inside an out and i want my car back to the condition it was before i dropped it off.Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2015 ***** Silverado from Vacaville Honda in November 2021. The vehicle was purportedly traded in by a friend of someone on the Vacaville Honda team. Thats what my salesperson told me. He stated the vehicle was well taken care of and in great condition. My first battle with Vacaville Honda was over a false advertisement on the truck. When I got home I noticed the truck did not in fact have remote start as per the online advertisement. After several days of back and forth I got them to agree to purchase the parts and I would pay someone to install it. Then I would pay ** to program the ecu.After 5 1/2 months and approximately ***** miles the engine went out. I contacted them and was sent screenshots of repairs done by **. My truck is currently at the ** dealership in my town ********************. Im being quoted $5000 - $12,000 for repairs, depending on what other damage they find when opening the engine up more.I was expressly told by the Vacaville Honda salesperson that this vehicle was known to be great since it was previously owned by a friend of one of the managers at the store. Here I am a short time later with a $12,000 repair on a truck I paid $3***** for and got to drive almost ***** miles.Initial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a vehicle from Honda Vacaville on 10/6/21. I noticed a vibration immediately and took the car back after about ************************************************** and said nothing was wrong. The next day I contacted the dealership again concerning the shaking. Due to my hands and feet going numb while driving. I was told via text. To being the car in for service and that it was a used car and would not run like a new car. On 10/9/21 the car was serviced and itwas bad engine mount, which makes the car vibrate. I informed them of my numbness but was not offered a rental car after I was informed it would be 2 weeks to a month before they could fix it. I spoke with a manager and was told my car would be top priority, but after contacting Honda corporate. I discovered my car was not placed on the critical back order list. I have called this dealership and received no calls from them. This is my only car, which I can't drive. And they show no urgency in fixing the issue.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.