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ComplaintsforPetfamily365
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased three litter boxes from this company that were delivered to the wrong address . They were delivered to an address on the opposite side of the country! I have been trying multiple ways to contact this company and cannot reach them in any capacity. (No phone number) I contacted ***** and they told me the tracking number was correct but the name and address on it was not mine. All I want is the product I am paying for or I want to stop the payments. I really was wanting those boxes, and no one from this company replies to my multiple emails and messages. Feeling scammedBusiness response
12/06/2021
Dear customer,
We are very sorry about this inconvenience that we uploaded wrong tracking number by mistake. The wrong tracking number 286738765386 did show that the package was delivered to ****** **. The correct ***** tracking number is 286738766154 and it showed delivered on Monday 12/6 at 12:04pm. And you should have received it by now. If you still haven't receive it, please let us know.
Best regards,
Petfamily365
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4977 Allison parkway c-f
Vacaville, CA 95688
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.