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Business ProfileforCitadel Roofing and Solar
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 4980 Allison Parkway, Vacaville, CA 95688
- BBB File Opened:
- 11/29/2016
- Years in Business:
- 9
- Business Started:
- 5/18/2015
- Business Started Locally:
- 6/9/1992
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 647149 for this business, issued by Contractors State License Board. The expiration date of this license is 7/31/2025.
These agencies may include:
Contractors State License Board
9821 Business Park Dr
Sacramento CA 95827
- Number of Employees:
- 1
- Additional Contact Information
Phone Numbers
- (916) 474-4707Other Phone
- (661) 295-6848Other Phone
- (916) 474-4707
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Erica D
05/09/2023
Citadel Roofing and Solar Response
05/12/2023
We believe that your real name is ***** based on the situation described in your review of our company. (You seem to go by many names since this identical review is also on ****** under the name of Sunny Court and Yelp under the name of *******.) Since you have made this a public issue, please allow ** to set the facts out there.
We pride ourselves on communicating effectively with our customers, and when we make a mistake, which sometimes happens, we own it. In this case, we did not make the mistakes you claim we made, and we believe your claims to be false and misleading. We did clearly communicate with you regarding the placement of all of the equipment. You asked ** to coordinate with your contractor since you were too busy. So we did coordinate with your contractor, and he approved the location of all of the equipment. More importantly, you approved the ******************* in writing prior to the installation happening. It appears that you are an attorney, so you must understand that when someone signed a document saying that they give approval to proceed, it should mean something.
If anyone has a complaint, it should be us. On two occasions when we scheduled work to be done at your home,we had to send our crews home due to your property having open trenches in the areas where we had to work, which would have been a safety hazard. In the ideal world, we should have charged you for this wasted time.
We completed your project per the plans that you approved, we commissioned your system, and it is working. Now you are demanding that we come back and move the equipment for free. We dont feel that this is a reasonable request. And if you have someone else move our newly installed equipment, we will have no choice but to void our warranty as we cannot control the quality of other companies.
Lastly, it is worth noting that we believe your reviews to be a form of retaliation because we advised you that we would have to lien your property due to your refusal to pay ** the money you owe **. We submitted the lien for recording this week.
We take pride in our work and customer service. We have one of the best teams in the industry, and we use our own crews to perform our work. While we cannot stop you from hiring attorneys and pursuing what you feel is the right path, we will defend our position with vigor since we did nothing wrong and honored our end of the agreement.
Local BBB
BBB serving the San Francisco Bay Area and Northern Coastal California
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