ComplaintsforCitadel Roofing and Solar
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Complaint Details
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Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our solar we were forced to purchase is not at an optimum position . It faces west in back of a two story house right next to us. Even the citadel employee that started our solar up said we are not in the best position and will lose at least 10%-15% of what other homes would get in the neighborhood because their solar faces south and is not blocked by a two story home. Give us 10%-15% of our $21,800 back that we paid or give us a battery back up that stores the energy we can use at night once our solar panels get shaded from the house next door . Or put the solar panels on the front of our home where a two story house is not shading them.Business response
03/31/2022
We spoke with the customer and have resolved the issues. The customer intends to remove or modify the complaint. Thank you.Customer response
03/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.