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ComplaintsforSolar Power Couples
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 8, 2021, From Solar Power Couple ***** visit to my home to sell solar referred by my coworker. He states lots of things false information that all I recorded in my phone. Now solar company changing all his statement when I talked to someone. ***** does not pick up my phone anymore last, I had contact with him on phone February 2023. Last time I talked to ***** February regarding federal tax check he wanted to come my home next day I got exemption from my work to meet with him. After that he stop to pick up my phone calls. I tried to contact him from different numbers. Few months back he called back on my wifes cell. I talked to him about PG&E ****, and he apologized for not responding my calls. He wants me to send ****** bill copy so he can resolve my issues. Now again he does not respond my calls. I talked to many lawyers nobody wants to take my case when I told them about solar company.Agent statements:We going to take care of your needs not only now but in the future take care of that main panels as well as to change sun penal and circuit that is only 100 ohms, we going to put 150 to 200 ohms. (When they come to install the solar that person said PG&E does not allow to put 150.)Another about federal check. He said you are getting federal check ****** dollars, if you pay that to loan company, it brings your loan ten thousand less and your payments locks on 141 dollars. If you choose to keep that money to repair the house, pay off your credit cards then your bills locked on 191 dollars. You have 18 months to decide. That your choice. You have 10 thousand checks, you have year and half, your choice what you want to do with that check.(When I filed tax, I found I am not getting any check it just adjustment when I file tax. I called ***** to find out the truth he said gave me someones phone number and email to **************** to help me, but **************** never respond to my call I left several massages. Then ***** wants to come my home to help me. That was the Last time I talked to ***** February 2023, regarding federal tax check he wanted to come my home next day I got exemption from my work to meet with him. After that he stop to pick up my phone calls until now. I called several times from different phone I used.)We have smart app, we monitor if something not working properly, we know that there is loose cable, maybe a bad panel come out come out we swap it, maybe two guys will come and its two hours labor to replace it there is not extra its all included. You dont have to report any things they monitor and come over to fix it. This makes super easy for you. The system can produce ****** these 20% more that you use previous in 12 months.so give you enough power. You dont have to worry about PG&E. We are using 25 panels. We are using 321 panels made here in *******. 95% Solar projects use this panels, high quality, high efficiency, best way to using inventor.(Last time I called to energy service department to find out the money that I never get from PG&E that they use my extra energy they are using. They said they have to submit report to complaint department. They told me that my responsibility to report anything wrong with the system. And I dont know what wrong? They wrote submitted the report something was wrong nobody told me what was wrong, they order box and delivered to me after one month one guy came to replace that box. I asked what wrong why he change that whole box he said I dont know anything Company asked me to replace that is why I am here.)(Now I get Bill $5,680 from PG&E They told me your system was not producing energy for some times that is why you use our energy.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.