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ComplaintsforBottoms Up Tanning and Wellness
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged for a service I did not want online and promised a refund when the manager came in but when I left the property they sent a email to me saying no refunds this is completely bad businessBusiness response
06/19/2024
Thank you for sharing your feedback.
We sincerely apologize for any inconvenience you experienced. We understand your frustration and regret that your expectations were not initially met.
Upon reviewing the situation, it appears there was a misunderstanding regarding the resolution process. Our team communicated that a manager would be available to assist you on Monday during our regular business hours. Unfortunately, before we could address your concerns, we noticed your feedback on several platforms.
Regardless of the initial misunderstanding, we take responsibility for ensuring your satisfaction. Our management promptly intervened on Monday morning and issued a refund to resolve the issue promptly.
We value your feedback and are committed to improving our communication and processes to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
If you have any further questions or concerns, please feel free to reach out to us directly at ************.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.