ComplaintsforPMP Management

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Residence address is: **********************************************. A few years ago several sections of rain gutter were removed, from my brothers residence, by a contractor hired by PMP Management. I am an authorized representative for my brother. I contacted PMP to have the situation assessed and the gutters replaced in August of 2023. My first 3 contacts with PMP local management were ignored. In March 2024, I was assured by *********************, PMP on-site manager, that an assessment would be made. At the end of April, PMP finally sent someone out to the residence to assess the situation. That person determined that PMP should replace the missing sections of rain gutter and replace damaged sections of the fascia board. ********************* told me that he would follow up with me through the completion of the project. I havent heard back from him since. Its hard to keep calling, getting promises, and nothing happens. Another one of their contractors, who I contacted for help with the situation, stated that he was concerned that the absence of gutters could have possibly led to water migrating into the structure. He suggested that an assessment should be made to ensure that the structure had not been damaged. After my conversation with the contractor last week, I generated an email to *********************, *********************************, and ********************* (all PMP management/executive employees) hoping that one of them would respond to help get the gutters replaced. I got no response. Over the last 11 plus months, I have contacted PMP at least 10 times to get this problem fixed and all my efforts have been ignored. I have reached out to regional and executive management multiple times over the last three months and have not received any follow up. I just want the gutters replaced and any associated damage repaired. I dont wish to discuss this with PMP any further.

  Business response

  07/24/2024

  Our management team spoke to **************** today. The gutter repairs have been scheduled and structural review has been requested.  Our management team has provided confirmation of this to **************** and assurances have been made that the management team will stay in contact until the items are complete. 

  Customer response

  07/31/2024

   
  Complaint: 22035028
  
  I am rejecting this response because:  

  I appreciate the prompt attention from PMP management to this complaint (since filed) but have been informed, by them, that repairs have not yet been approved by the association board, much less scheduled.  I am hopeful but somewhat still skeptical until the project is complete.

  
  Sincerely,
  
  *********************

  Business response

  08/01/2024

  We are doing the best we can to work with the vendors to get this addressed. There is nothing further that we can do, as this is currently in process. Though the response was rejected we request this complaint be closed as there is no further action PMP can take regarding this issue currently. 

  Customer response

  08/07/2024

   
  Complaint: 22035028
  
  I am rejecting this response because:
  The work is not completed. The job of PMP, in this matter, is not complete until the repairs are completed. 
  Sincerely,
  
  *********************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PMP Management, LLC is the management company at a condominium I own and they manage the **** The *** is responsible for the maintenance of the roof, the drywall and all exterior maintenance. The *** has failed to maintain the roof and there were not one, but three leaks, one of which resulted in the entire ceiling collapsing. PMP has failed to take any action to fix the roof leak and repeatedly lies about responding to my communications. I would like my unit repaired promptly.

  Business response

  03/11/2024

  Good Afternoon, 

  PMP had submitted work orders to the roofing vendor on 2/5 and 2/6 regarding the roofing issue. Additional follow up with the vendor has been made, and the community manager has been notified so that an update can be provided to the owner. 

  Customer response

  03/12/2024

   
  Complaint: 21350926
  
  I am rejecting this response because: no roof repair has been made as of today March 12, 2024, despite requesting repair six weeks ago.
  
  Sincerely,
  
  ***************

  Business response

  04/05/2024

  We understand the frustration caused by the unresolved water leak reported on 2/6. We sincerely apologize for any inconvenience this has caused you.
  Upon receiving your report, we promptly issued a work order to address the water leak. However, due to the unusually heavy rains in the area, our contracted vendors faced significant delays in attending to maintenance tasks, including the resolution of reported issues.
  

  We acknowledge that communication is vital in such situations, and we have records indicating that we corresponded with you regarding the delays caused by the weather conditions.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am having ************ ************************* (PMP Management, LLC.) manages my property in *****. The payment method for HOA management is shifted in the middle from escrow-payment to self-payment. And I was not aware of it since they mailed the notification to the house but I was not living in there. So until recently I received email notification for getting the pool keys and found that I was owing the company $1793.84 for HOA fee + Late fee + Admin fee. So I paid off all of the fees. However, they sent the case to attorney on their own behavior without notification, and attorney is charing additional $200 and they put this amount on my bill. I decline to pay the attorney fee since it's not my behavior and I was not aware of the situation. There was no notification on any of these charges except they sent the letter to the house where I don't live and they have my other contact info but never take action.

  Business response

  09/22/2023

  It is the owners responsibility to pay for the association assessments as well as to provide the management company with an alternate mailing address if the property address is not owner occupied. Notices were being sent to the property address advising of the balance due and was sent to the attorney's office since the notices were unanswered. The management company for the association did their due diligence, therefore, the attorney fees cannot be waived without the *****s approval. We are in receipt of your fee waiver request and your reason for non-payment and fee waiver is that you were under the assumption that the assessments were to be paid by escrow. The ***** of ********* will review your request and will advise accordingly.

  Customer response

  09/28/2023

   
  Complaint: 20567397
  
  I am rejecting this response because: I was not informed to provide alternative property address and the *** has my alternative information (email, phone, alternative address) that can be used to reach out to me but didn't use it. The management company for the association did not do their due diligence since they ignored my alternative contact ways but share my info with attorney directly. So the management company has the responsibility to pay for the attorney fee ($200) since it's their behavior to request attorney before reaching out to me. I never initiate the behavior and will not be able to be responsible for it. I also have a few questions for other fees, like Violation Fine - Trash Cans ($75 + $25), and Title Check Fee Pulled title - 209 processing ($45), Violation Fine - 209 Curable ($50). Please advise what's the reason for these fees as well. I sent email to PMP Management | ****** <******************> on September 18th but until now no response yet.

  
  Sincerely,
  *************

  Business response

  10/09/2023

  Though alternative communication methods may be on file, general communication preferences are selected by the owner and additional communication is not typically provided, unless there is an emergency. The remining issues regarding transaction history and fee waivers  may need Board review and should be addressed separate from this complaint. Owner can contact PMP at ************, Monday through Friday 8am-5:30pm to discuss these matters. 

  Customer response

  10/09/2023

   
  Complaint: 20567397
  
  I am rejecting this response because: I've reached out to the business via formal emails multiple times, however, the answer is No, that's the reason I am leveraging the BBB platform. I never selected a formal communication channel. I am not responsible for the attorney fee. Please waive it. Thanks.

   

  
  Sincerely,
  *************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *** Management took over our HOA in January 2023. Upon *** management started back in January, I reached out to them, and I specifically requested a paper version of my bill every month. They assured me that I will receive my bill in a paper version in my mailbox. I had my reasons to do that and I was trying to prevent the delinquent bill that I received for the first time, dated on March 22, 2023 (double copy came to my mailbox, exact same letter which shows me that the company is not functioning to their optimum). No monthly bills or any delinquent bills before this date was sent to me. I am very upset with this situation because I did extra steps on my behave back in January and asked the *** Managment to set up a paper version which they failed to do in their part. There are people in this community that have zero access to email system and the bill should be provided to us in paper or email of our choice. The *** company admitted that they have a check both email and paper version in my profile, however they claim that paper is a courtesy (which they never mentioned to me when I called them the first time to set it up). I am very upset because I have been in the community 13 years and I have never been late and I have never come across anything like this before. The total that I owed them is $338 and they charging me $38 late fee, $2.09 interest fee, $20 Prelien-multiple owner handling fee, $125- Prelien Fee and $50 title check fee-total of $615.09. I received this letter and bill the first time (no prior bills or letters were sent to me since January) on 3/25/23 I played full amount on 3/27/23 to avoid anymore late fees. Also, want to mention that I didn't receive any emails from them. I pay my bills as I receive them paper copy and if I don't receive it I tend not to remember and that is exactly why I asked to a paper copy. They refuse to drop the extra charges, which is total of $227.09.

  Business response

  04/03/2023

  Hello ***,

  Thank you for reaching out. We have reviewed your complaint in detail and will present it to the ***** of ********* for review. Management does not make the decision to waive fees, that is the responsibility of the ***** of *********.

  Respectfully,

  *****************************

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a homeowner of a townhome that requires transponders to enter the 2 gates to the property. My tenant has not been given a transponder that has been properly programmed as it opens only the back gate. I have driven to the *** office to receive a new one after 21 phone calls in a span of 4 weeks inquiring, rerequesting a new one. We finally received new ones for the tenant but again it is only programmed for the back gate. It is impossible to speak to anyone in management at *** as the front desk workers are the one handling the phone calls/transponder swapping/ programming. Our situation has NOT been solved as the tenants do not have a properly working transponder. It has been going on for 8 months with this transponder only working in the back gate. We are losing money from our tenant as they are not happy with the living situation as they cannot access the front gate. This problem is not being resolved and we are not being channeled to the proper people in charge of programming as the transponder does not work.

  Business response

  10/09/2023

  Our records do indicate that there were gate issues end of 2022 and continuing into the early months of 2023. Our records show that there was a lot of correspondence between PMP and the owner while trying to resolve the issue. All correspondence was responded to in a timely manner and the issue eventually was resolved. PMP was provided incorrectly programmed transponders by the Gate Vendor. New transponders were provided free of charge to all owners effected, unfortunately, this issue was unpreventable by PMP and all measures to keep owners and the Board updated were made. 

• Initial Complaint

  10/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  PMP management has failed to do their most basic duties. I have reached out multipole times as a resident to have issues handled and all my requests have felled on deaf ears and have gone unanswered. At this current time, our community is having access issues because of the lack of care and concern from PMP management. Our back community entrance gate has been broken for nearly three weeks and we cannot access the community from it. Today, October 13, our guard who is supposed to be at the community entrance was nearly two hours late and thus we had no way of accessing our community and home. I have requested a new transponder and am being asked to provide items I have provided multiple times. I have been sent violations for my property and when I have asked for clarification and to speak to a someone regarding these violations, no one ever gets back to me but they have the audacity to mail more violations without clearing up what the issue is. I have left multiple phone calls, have nearly 20 emails that have been sent and three years into my residency intot he community, we are still facing the same issues that have plagued us since day one. I want someone at PMP management to take accountability. I have left messages for everyone from ******* to********************************* ******** and now **************. Not one person has taken accountability. I have taken video of cars waiting to get into the community, video of homeowners unable to access community and more.

  Business response

  11/04/2022

  Business Response /* (1000, 8, 2022/11/04) */ Contact Name and Title: ************************* Contact Phone: ********** Contact Email:************************* The resident was contacted by******* and informed her that he would be removing this complaint.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted a roof leak repair request for my home on 12/14/2021. In the email, I indicated a similar repair was done on a different window some time ago, but I have don't have the repair details because that was not communicated to me. ***** ********* was the General Manager who responded to my request, but she stopped being helpful after vendor inspection. She claimed those vendors didn't have any repair recommendation but roofing vendor said they need to do a water leak test to me. I asked ***** to provide me a copy of the report but I never heard anything after that. The last update was a form has been submitted to the board for releasing the report. The second vendor *** inspected the area in question just before Christmas. They told me they will submit their findings to PMP first week of January. I received an email from ****** and ***** on 1/6/2022 saying that "Thank you for your email. Please be advised that we received the report back and at time this work has not yet been approved by the board of directors. we sincerely appreciate your patience," but it shared the same fate as my report request. Never heard from PMP again. I follow up with ***** a month later and now she is saying the vendor didn't submit anything. I specifically called out ********************) in my emails but ***** became clueless. The only thing she keeps repeating is the roofer didn't recommend anything yet email they send to me on 1/6/2022 says otherwise. ***** in 1/10/2022 wrote, "I Thank you for your email. Hopefully, the Board will have time to stop by this week to review proposals. We sincerely apologize for any inconvenience" in an email to me. I tried to lead her to check the notes in the system by asking what was my repair request number? Which vendor did you call? Did any vendor provide a repair recommendation? But those questions were never answered. She's sticking to the "roofer didn't have any repair recommendation" story. I have attached the vendor's report below.

  Business response

  04/06/2022

  Business Response /* (1000, 5, 2022/03/01) */ This is an Association issue NOT a PMP issue, we work at the direction of the HOA and have no authority over repairs or approvals. This complaint has been forwarded to the HOA to respond as this is NOT a PMP issue. Consumer Response /* (3000, 8, 2022/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is PMP issue because ***** did not acknowledge ***** repair recommendation. How can HOA be responsible if PMP never submit the repair request form *** to begin with? How can ***** say there were no recommendation made when I've a copy of it? Business Response /* (4000, 10, 2022/03/14) */ PMP has no authority over what vendor is selected or provided, these decisions are made by the HOA board only. It is our understanding that a water test is being completed per the boards direction. Please direct your concerns to the HOA.

• Initial Complaint

  10/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The above management company can not provide any current information on financial report ,minutes and Zoom login.I was informed to send my certified letter to **********************************************

  Business response

  07/28/2022

  Business Response /* (1000, 7, 2021/10/21) */ This homeowner is referring to her HOA not PMP, however we do know that she did attend last nights *************************** board meeting via zoom and she was given directions on how to obtain minutes and financials via the HOA's website. We believe this issue closed as there isn't much detail in their complaint. We are happy to assist with any issues she may have but the best avenue would be to contact our office via e-mail or phone at *********************************** Consumer Response /* (3000, 11, 2021/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our Pool and Clubhouse has been closed since 3-15-20 and have no current status on dates when work will be completed and the pool and clubhouse will be reopen? Due to the lack of understanding and knowledge l requested a financial report and minutes so I could get a better understanding on the pending service repair on the pool and clubhouse. I received a email on Tuesday that financial statement for Jan to Sept has been uploaded on Website for homeowners can't Find it will you send me a Hard copy thank you Business Response /* (4000, 14, 2021/10/26) */ Hello *****, This is not the appropriate forum for these questions. PMP has nothing to do with your HOA pool being open, closed or repaired, we work for the HOA as a vendor, we do not make the decisions for the HOA. Please contact your Property Manager, ***** ****** directly for any questions or needs and she will assist you. ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩