ComplaintsforSuccess For Life

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Success for Life guarantees an initital opportunity for paying position as a copywriter or a refund. I was infofrmed my final submission from the training was not acceptable and would have to be resubmitted. ***************************, head of customer service, promised on more than one occasion to provide feedback to all of my rework. I received no feedback and no further responses from her despite multiple inquiries I made bby email. After numerous attempts to get a response I finally asked for a refund. Once again, no response to several emails. At this point I simply want a refund of the money I paid for lousy service and broken promises.

  Business response

  08/08/2023

  This customer understood the terms and condition of the copywriting opportunity which is the following:  Complete the 6-week course and earn your certificate.  If, upon earning your certificate, we don't offer you a paid copywriting job, you can have a full refund.  This customer did NOT earn his certificate.  He was given numerous critiques on the shoddy work he turned in with ideas on how to improve his work.  Instead he continues to submit the same shoddy work (unchanged) over and over again.  The terms and conditions DO NOT offer for a refund without earning a certificate.  This customer refuses to take heed and listen to the critiques to make his work better.  Instead, he's chosen to haphazardly slap half-baked work together with the hopes of getting paid thousands of dollars with his crappy poorly written work.  He does not qualify for a refund because he enjoyed the full benefits of the 6 week mentorship group which is exactly what he paid for.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 6/14/22 I purchased some information from this business about making money with Airbnb properties and building business credit. The information wasn't satisfactory to me, so on 6/23/22 I returned it, and I haven't received a refund. On 7/11/22 I sent an email to the business inquiring about the refund status, and I didn't get a reply.

  Business response

  08/08/2022

  Contact Name and Title: ***************************, Cust. Ser
  Contact Phone: *******************
  Contact Email: ***************************************
  date of order was 06/14/2022, date of shipment was 06/15/2022, date of receipt of the product 06/17/2022 with a **** tracking number of **********************. Our return/refund policy is 60 days for a refund less shipping/handling as long as no seals are broken and that the items are in re-sellable condition. Our office number is ************ Ext.#2 should you have any questions. We can be reached from 9am - 5 pm PT.
  
  I can not say if this item has been returned or in what condition as I have been out of the office for a short period but, will be returning on August 10th barring any complications. I will put this at the top of my to do list upon my return.

  Customer response

  08/16/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I still haven't received a refund. I understand if the representative hasn't been in the office, but after the return to the office on August 10th I haven't been contacted by the business. I sent the materials to ********************************************************************* on 6/23/22, **** priority mail tracking number: **********************

  Business response

  03/09/2023

  We have not received the package this customer claims he sent back.  Upon requesting proof of his return, he stated that he sent it back to an address that does not belong to us.  Therefore, this explains why we never received his package.  Proper protocol for all returns is to call our office to get an RMA number and to get the return address for which the package is to be returned.  It would seem that this customer did not follow the protocol, sent the package to some other address that does not belong to us, and now is claiming he sent the package back to us when he did NOT send it to our address.  To date, we DO NOT have this customer's returned package and he is now outside of the return window to receive a refund on this product.  However, we'd be more than happy to offer him store credit for this product.  For any questions or concerns, we can be reached at ************ and choose option 2.  We are available Monday through Friday from 9am to 5pm Pacific Time.  Thank you. 

  Customer response

  03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I don't agree with the resolution, but I accept it. I would like to offer this business some suggestions for better customer service in the future. They shouldn't have the wrong address on the return address label on the package to avoid a package getting returned to the wrong address. They also should have instructions in the package for returning it. There weren't any instructions in the package instructing me to call to get an RMA number. It would be helpful if the business were to implement these suggestions.

  Sincerely,
  
  *********************

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