Business ProfileforCunard Line

Cruised from ****** to ******** on May 16, 2024 on the Queen Mary 2, reservation 2HWP2N cruise code M412B. Prepaid for a massage for $250 to take place on 5/21. Once onboard I paid $268 for a transfer to train station when we got off the ship. Became horribly sick onboard due to incredibly lax sanitation protocol on the ship. On 5/20 went to the spa to cancel the massage for 5/21. It was very obvious I was too ill for the massage. They told me they would cancel it and have it refunded and I would get an email within 7 days telling me the refund was issued. Never got the email or the refund. When we got off the ship, we spent over an hour trying to get our supposed priority prepaid private transfer. We ended up giving cash to one of the drivers at the cruise terminal to get him to take us to the station so we would not miss our train due to the unorganized mess Cunard had at the transfer station at the terminal. I have attempted to contact them repeatedly by phone and email. When I phone, they say I have to email. No one ever responds to my emails. I am disputing with my bank, however, since they put it through as one big charge after you disembark I am only disputing part of the charge and i as soon as you get off the ship you cannot access the charge detail from onboard.