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ComplaintsforAMS Fulfillment
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This service includes predatory fees associated with automatic fulfillment, ***************** during the holidays to reject orders. I am being charged $318 for something that is on its way back to the company already and they will not refund my money for 30 days..Business response
01/19/2024
Unfortunately, this customer did not provide any relevant information that would allow us to research and assist her.
Note: AMS Fulfillment is a 3rd party company that stores and ships products to consumers at the direction of order files received from our (75+) clients. We do NOT provide customer ********************** and do NOT interact with our clients customers, so we would have had NO contact with this customer directly. Further, we do NOT process payments/credit cards, that process is handled by our clients before we get the order to ship.
That said, if she will provide more information we will be happy to research and direct her to the appropriate people if, in fact, this is even a product AMS shipped.
In addition to customer name and ship-to address, we need the name of the product, date of order, order number, return address on the shipping label and any other identifying information (such as a photo of the shipping label).
Once we get this information, we will do our best to assist her.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.