ComplaintsforInfiniti of Valencia

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vehicle dropped off at infiniti of valencia on 11/11/23 Upon findings by the service technician the 2 maf sensors and ecm are "fried" or shorted out and to their conclusions I am solely responsible or liable for the malfunctioning parts when all i did was clean the 2 engine air filters with simple green and water. We had a conversation on the phone regarding the findings and when I asked the service advisor ******************************* if he or the technician can prove the parts were damaged by me cleaning the air filters he replied by "I don't need to prove anything" I have two witnesses that can verify the phone conversation if needed. The phone conversation occurred on 11/16/23 at 2:31 pm ********** time

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 07/14/23, I spoke to *********************** (service advisor) expressing my concerns that damage was done to my vehicle while under service at Infiniti of Valencia. After receiving my vehicle from the dealership, I noticed there were a number of deep puncture/scratches across my center console cover. There was also damage to the front bumper plastic retainer. ***** responded that the claim was ridiculous and that he was going to have his manager call me back. After sending a letter to ***************************, on 07/21/23, I received a voicemail from ****** acknowledging my claim. On 07/28/23, ****** agreed to fix the damage and mentioned he would be in contact to schedule an appointment. On 08/16/23, ****** left a voicemail stating that he had not forgotten about the issue but was still working on getting a loaner vehicle for the repairs. On 10/04/23, I called ****** and he mentioned that he was going to schedule me for later in the week and that he would call to confirm. I never heard back from ****** again. I left him two voicemails (10/18/23 and 10/23/23).

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 2, 2023 I took my vehicle for service. I was greeted by the service advisor *********************. I explained the issue. The service advisor went to the back, and then returned with the mechanic and was introduced as ****** I then explained to ***** what my issue/concern was. ***** then advised we should go for a test drive so that he could experience the issue for himself. I agreed, while on the test drive and explaining my issue. I became uncomfortable with ***** as he started to raise his voice towards me, I asked him to return to the dealership. When we arrived, he parked the vehicle and I stated I would go speak with ******* and proceeded to walk into the building. ***** got out of the vehicle and challenged me to fight him by shouting "Why don't you come over here and handle this like a man." I set a service appointment to resolve the issue with my vehicle, not to fight! The service manager briefly spoke with me and said he would ******************. I also filed a complaint with Infiniti consumer affairs and was provided case#********. They advised I reach out to the General Manager to this Dealership and provided the general manager info- *******************. My wife called the dealership and spoke with the sales manager by the name of *********** stated ******************* was their HR, not the general manager. My wife left **** a voicemail requesting a return call. We have yet to receive a response. We set a service appointment due to the issue with the vehicle hoping this can be corrected as we are still under manufacturer warranty. I did not expect to be challenged to a fight. This is very unprofessional! The issue with the vehicle was not corrected.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Bought a car off of dealer Infiniti of Valencia and was given the purchase paperwork that we signed with the wrong vin number of a car we did not take off of the lot. We recently found out about 3 months ago due to requesting all work paperwork for the car we have been servicing with them. They had two vin numbers down for us and looked at our original paperwork and it stated wrong vehicle vin number. We were advised to inform you of this situation.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am disgusted over the incompetency repeatedly practiced at Infiniti of Valencia, California where my QX80 was purchased on August 25, 2021. They have several add-ons that are supposed to be optional, however are mandatory to buy the car; significantly increasing the price from the advertised price. The SUV arrived from California, to Georgia, (where I live) with another customer's confidential information paperwork; none of my paperwork arrived with vehicle. They didn't even file for my title until September 22, 2021, AFTER the vehicle had arrived in Georgia; very late!! Infiniti of Valencia errors and delays resulted in them filing my title late. It's been 2 months and I still have NOT received my Title after paying cash!! I get charged $350 every 30 days of not receiving my Title as late fees to buy my Georgia Tags. Also, I was advised to receive a towing device I did not receive. Infiniti of Valencia gives the wonderful Infiniti brand a bad name...that's why they are rated "F" by the BBB in California. I would like them to compensate me the $700. Their errors and delays keep costing me more money that was avoidable and unprofessional!

  Business response

  11/03/2021

  Business Response /* (1000, 6, 2021/11/01) */ We are sorry that Mrs ***** feels this way unfortunately Titles and DMV processing is not in our control, We tried to accommodate her and give her an nice experience .For her inconvenience We will reimburse her $350 . Thank you Consumer Response /* (2000, 8, 2021/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) $350 is only a token of what this has cost me, but it's better than nothing. I also ate additional fees from no prior day notice when car would arrive. I had to unexpectedly takeoff from work and get Uber ride to get the car since they couldn't deliver at house as Infiniti of Valencia promised. My having to take off from work unexpectedly and arrange for coverage while I get the SUV from Walmart parking lot was inconsiderate because no one told me the arrival date. If I had known, my husband would've taken me. I don't mind one or two mishaps, but when six to eight mishaps occur, there is a problem. $700 would be fair reimbursement and appreciation as a customer good ratings, but I'll accept $350.

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