ComplaintsforKia of Valencia

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Charge made on 2/17/24.Before going to service my car I called and specifically asked how much a ***** maintenance was going to cost. After arriving and my car is ready Im told the maintenance wasnt enough for 30k mileage. I then ask what needs to be done and within ten minutes of verbally agreeing I come back and ask why I was being misled as the manual doesnt require these additional services for 30k after I specifically asked them. They tell me theyve already completed the service even though I asked to not do anything and after they told me the service would not be complete until 4 pm approximately. Car is being driven out to me now its 3:17 pm. They forced me to have this service done when I specifically declined. Have the original paperwork for the price I was supposed to pay. They scammed me and I will dispute with my bank.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Had my 2012 Kia ****** engine replaced at ********* valencia,ca 11/21. due to Knocking sensor and engine seized, meaning some particles might have went into turbo, They did not replace turbo and year later turbo gave out. I had to pay for new turbo at a mechanic shop(ride-way auto service) but now turbo keeps going out and does not stay on. Rideway can not fix turbo. i strongly believe *** should have replaced turbo since engine seized. Please advise

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My senior citizen mother went into the Kia ********** in Valencia because her insurance company told her it appeared her lease was coming due. She didnt feel this was accurate information so she trusted in their help to get to the bottom of the information she was told. She sat down with a sales person named ******** and told her what her insurance company had said and told her that she was almost sure it was a 3 year lease and something didnt seem right. ******** proceeded to tell her it was in fact up that she could see in the computer. This woman proceeded to not only pay off her lease that was NOT in fact up and still had a year, but then turned around and resold her her car for more money. When my mom told me what happened we immediately called **** the manager who claimed to have been in the room during the transaction and said the sales person never said that. Not realizing my mom was also on the line she called him out because he was not in fact in the room during that point of the transaction and didnt come in til later on the tail end to have a casual conversation with my mother. He further stated to me, my mother and later my adult son that they would have no way to see how much longer she had on her lease. Mind you she leased the vehicle from THAT **********. But why did this girl say oh yes I see here it was a 2 year?! Upon going into the dealer to clean up this mess my adult son once again questioned why she was blatantly lied to and if he was in the room like he claimed to be how he allowed this to happen. He refused to engage the conversation but again stated there is was no way to see when her lease was up. Mind you again, THEY are the ones who leased her her vehicle originally. He further asked him if she was asking if it was up, why wouldnt you try to find out for her vs. doing what you did. He refused to talk to my son with my mother there and shook my moms hand and walked out. She was told a check would be issued back to her bank in 48 hours. 48 hours later, several phones calls and being transferred to extensions with no mailboxes, and an email to **** on day 3 to find out the status of the check, not only was he rude and dismissive, but refused to provide the information. Later in a phone call to my mother she was told now a check wouldnt be issued til Monday which would be 8 days after all the paperwork was signed to reverse what they have done. Meanwhile my mom is accruing interest in the loan that was taken out under false pretense. Just a word of caution for those planning to do business with a ********** with horrible and unethical business practices that are willing to scam and financially abuse the elderly, JUST DONT. We were thankfully able to reverse this whole transaction, but others may not be so lucky who fall victim to these people! This has caused such unneeded stress for my poor mom who is almost 80 years old. From raised blood pressure to not being able to sleep and anxiety. And she has not even seen or heard so much as an apology for this!

• Initial Complaint

  01/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of transaction: 12/15/2022.On the aforesaid date, I delivered by wire transfer to Kia of Valencia, the amount of $18,500 to purchase a **** Saab automobile. The price included transfer of the auto to my address in *********, **. The car was delivered.A clean title to the car has not been delivered. A one-day DMV registration has been delivered showing Kia of Valencia as a lien holder. Their representation of a lien is fraudulent. The lack of title makes it impossible to title the car in ****.

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I dropped my car off for service and when I picked up the car there was a large ***** of paint missing. The service advisor walked around the car and took a video of the car when I dropped it off and it shows that there is not damage or paint missing. I asked the manager to pull video from when I picked up the car and he claims that the camera in the service department was down (not working) when I picked up the car. I took pictures and immediately sent to the service advisor to show the damage. Kia ********** is stating they are not liable for damage that happened while the car was in their possession. The manager also gave me many excuses about *** paint being defective and stated there is a class action lawsuit against *** and that they will not fix the damage that happened while the car was in their possession. The manager acknowledged that he saw the video from when the car was dropped off and that their was NO damage or paint missing. I want *** to fix the paint damage that happened when they had the car in their possession.

• Initial Complaint

  11/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My car has been out of service since October 1,2022. NTB noticed me *** has a recall on engines which my car needs replacing. *** ******** affairs denied my claim stating I didn't have a recall done in July 2018 for the car which to date I've never been notified of. After research *** found the dealership was still listed as the owner I purchased the car March 2018. I have called *** ******** affairs many times to be refused to speak to a higher cooperate power, been transferred to a non working supervisor voicemail call better five times. On November 10, 2022 at 12:43pm the ******** service representative was rude,unprofessional & speaking angrily, I asked why. She told me " I'm not angry I have a husband, BMV, kids& a business. You bought the raggedy *** be mad at yourself" she discontinued the call. On November 28,2022 at 4:09pm another rude representative "******" told me there's no engine recall for metal shavings in engine she refused to let me speak to someone else, she offered to transfer me to said supervisor voicemail I asked her "to stop cutting me off and the voicemail etc didn't work" she said she listened enough disconnected/hung up the call. I would like *** to accept responsibility fix my car STOP giving me the run around and train the customer service representatives on politeness. This is the number I called ************

• Initial Complaint

  10/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  After six months, I am still paying for the car I traded in to Kia of Valencia. The check they wrote to payoff my trade was returned NSF. My account for my trade in is currently still open. And I've made 6 payments on a car I don't own. The dealership is uncooperative to solve the problem.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased my 2016 KIA Soul from a private owner in July 2020, I paid $6,500 cash. I had my son, ***** Straight from ***'s Auto Service in Akron, come with me. He looked the car over, we test drove the car & I drove it home. I have all my maintenance done at ***'s; except for a few oil changes. Not long after my last oil change the car started making a funny noise. My son sent a tow truck & they towed it to VanDevere KIA. After looking at it they said the engine was done & needed to be replaced. ***** said this particular engine is notorious for this problem & there is a recall on it. He contacted KIA Customer Service on 6/30/22. KIA did not have my information as the owner of the car since I bought it used. KIA asked if they could UPDATE their information in their computer; so ***** gave them my information (name, address & phone #). As soon as he did that, KIA claimed they sent me 2 recall notices & they got no response. They could not have sent me any notices because they did not have my info until just a few minutes ago when ***** gave it to KIA to UPDATE their information. The service person he talked to said they could not replace the engine because I ignored the recall notices. (If I got any recall notices I would have called ***'s Auto Service as I have done in the past with previous cars.) ***** asked for a supervisor & got the same answer. I called on 7/5/22 & was told they same thing. I told the service person I was filing a complaint & she assigned me a case number, ********. She wanted to sent me a confirmation in the mail & I said email it to me. I asked her for the email they had on file & it was not my email. I told her this was proof they didn't have my info, she would not comment. I have been without a car for 2 months now while I wait for a new engine. The new engine is finally on its way to the US. VanDevere KIA started prepping my car for the new engine & now I need a new intake manifold; another $500 on top of the $5,900 for the engine.

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a 2016 Kia ************** in 2016 brand new. We've taken very good care of it and had no problems with it and kept everything in good working order until last week. With only 105,000 miles on this vehicle the motor has gone out. There are multiple other lawsuits out there against Kia Motors as well some class action lawsuits ongoing. When I called and spoke with the service department they couldn't care less. The lady I spoke to actually admitted to me saying "yeah that's pretty common with our engines." How can someone back a engine that can only produce 105,000 miles on it? Now it's going to cost me nearly $7,000 to rebuild the motor if I choose to do so. The managers haven't returned my phone calls and nobody wants to help.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am requesting replacement of the engine based on: Case ********************* Document ***** Filed ******** Page 12 of 62 Page ID ****** which states: A. 1. Lifetime Warranty Coverage For Engine Short Block Effective beginning on the Notice Date, HMA and KMA shall extend and sustain into full effect the Lifetime Warranty for all eligible Class Vehicles. 2. For the 90-day period immediately following the Final Approval Date, all Class Vehicles that have not received a recall inspection under at least one of the campaigns referenced below will be eligible under the Lifetime Warranty for free inspections and, as needed on a vehicle-by-vehicle basis, short block assembly repairs, irrespective of the Class Vehicles' mileage, duration of ownership, or prior repairs. 3. The Lifetime Warranty shall cover all costs associated with inspections and repairs including, without limitation, the costs associated with replacement parts, labor, diagnoses, and mechanical or cosmetic damage to the Class Vehicle caused by the engine malfunction (e.g., engine failure or fire). In addition, if not resolved I am requesting arbitration based on: Case ********************* Document 194-1 Filed 04/05/21 Page 23 of 62 Page ID ******* 7. Accept the partial reimbursement offered by HMA or KMA, which acceptance will be presumed if no cure attempt is received by HMA or KMA within 35 days of the date of the written notice. Within 60 days of receipt of HMA's or KMA's final determination of a Claim, any Claimant dissatisfied with HMA's or KMA's determination may seek arbitration through a BBB administered alternative dispute resolution process by notifying HMA or KMA (as the case may be) in writing that the Claimant requests arbitration. HMA and KMA shall promptly provide copies of all such requests to Class Counsel. After receipt of the Claimant's written notice, HMA and KMA shall be permitted a 30-day good faith period in which to confer with the Claimant in an atte

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