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Find a Location

Mercedes-Benz of Valencia has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMercedes-Benz of Valencia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    23355 Valencia Blvd, Valencia, CA 91355-5220
    BBB File Opened:
    4/4/2018
    Years in Business:
    6
    Business Started:
    8/31/2017
    Business Incorporated:
    7/17/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Second Motor Group of Valencia LLC
    Business Management
    • Mr. Chriz Paz, COO
    • Tom Swire, General Manager
    Contact Information

    Principal

    • Mr. Chriz Paz, COO

    Customer Contact

    • Tom Swire, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/31/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 6/30/23 I came to an agreement with Mercedes Benz of Valencia to purchase a car. I reside in another state & overnight wired the agreed upon price that day. After 10 days of MBofV telling me they didnt have my wire, they found it on 7/10/23. They also incorrectly told me I owed an additional $3300 of ******** taxes, of which I paid. After numerous phone calls & texts, continuous delays in response times (I would send 3 messages to multiple employees over 2-3 days before receiving a response) 10 days after they 'found' the money in their bank account, I finally had my car. But I still cannot drive it. I had asked for a temporary tag & the dealership said NO. Not only would they not provide a temp tag, which would have been super easy, they wouldnt send the title. The car was shipped half way across the country on a big rig, & made it here before anyone would respond & send the old title. I have asked repeatedly since before the car was shipped for both the Title and Bill of Sale, both necessary documents to get plates in my state. FOUR weeks to the day that I overnighted the funds, I finally receive a title. But no Bill of Sale because they told me I didnt need one, that all of the info was on the contract. I told them I did. They said I was wrong. So I went to the **** Guess what? My state REQUIRES a Bill of Sale or Form 108, which I told them repeatedly in messages and texts and emails. I STILL CANNOT GET PLATES BECAUSE OF THEIR REFUSAL TO SEND. Tomorrow I will be charged a penalty in my state because it will have been over 30 days since the date on the contract (which was 5 days after I sent payment). Three days ago I sent a filled out Form 108 to 5 employees at MBofV, all they have to do is fill in the dealer number, name and sign it. Three days ago, & nothing. This is indicative of the customer service I have received for the past 4+ weeks. I still cannot drive my car because I cannot get plates because the dealership will not send what I need.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Alex G

    1 star

    03/19/2024

    Beware of online scam tactic by the dealer and the internet sales director ************************* and associate named ********. Found a car advertised at MB of Valencia with a good price. Contacted them but the price was immidietely upped by the dealer by whopping $15,000 higher. Bait-and-switch tactics waste time. Avoid this dealership!

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