Business ProfileforValencia BMW

On May 18, 2024, I went to Valencia BMW and asked if I could turn my car in and end my lease two months early and not owe any money. I knew the vehicle was in excellent condition and that the mileage was below the allocated amount for the lease. I knew the vehicle was worth more than the lease payoff amount. Inspector ************** confirmed that the vehicle was in excellent condition, with new tires, and commented on the low mileage. He told me I only owed the $350 Disposition fee, and I signed the Final end of term inspection document and left. Since I thought my lease was done and ended early, I stopped making payments on it. But Valencia BMW did not use the equity in the vehicle to end the lease. They didn't end the lease at all. And now Ive been put in collections for the last 2 payments. Valencia BMW wont fix their mistake. Trying to claim they dont work with *** Finance. They worked with *** Finance to initiate the lease and they certainly work with *** Finance to end leases. They are the ******* dealership. They are supposed to be the professionals that know how to end a lease. They are trying to cover for ****** mistake. *****, why would I turn in a car and keep paying for it? They need to fix it by paying off the collections amount remaining on the lease. This complaint can warn other people of their incompetence and bad business practices.