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ComplaintsforShani Darden Skin Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a serum from Shani Darden. When I opened the serum I thought that something was odd about the tube. From the angle I was looking at the tube I thought maybe the design was changed. It wasnt until I added to my face and cut my skin that I realized in actuality the glass tube was broken. Ive been ordering from shani for years and have never had this problem. My order number is ******.Business response
10/02/2023
Please let the customer know to email our **************** team at ***************************************************** and we would be more than happy to assist further. We do not have any customer outreach from the contact information provided to BBB.Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a new skincare set from this line. Per **** it says delivered, but the package never showed up at my door. I asked my neighbors, and waited a couple days before responding with a complaint. Im not a difficult person, but when Im paying money for a product I do not have, that frustrates me. *** reached out multiple times for a refund. *******, ******* said they need to wait for **** but I am just getting the run around at this point. Not once did they offer a replacement or a refund. I will dispute with my bank if I have to. Im surprised this skincare line is in business with how they handle customer service problems. I dont want to deal with this company again. Requesting a refund. Order number is ******.Business response
07/25/2023
Customer stated they filed a dispute with Paypal for the transaction of this order. Customer request a reship and unfortunately we do not reship orders with open payment claims. We requested the customer follow-up with the package carrier ***** when they tried reaching out to her multiple times but she declined all communication with their team.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.