Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          AQLighting Group has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAQLighting Group

            Wholesale Lighting Fixtures

            Contact Information

            28486 Westinghouse Pl STE 120

            Valencia, CA 91355-0954

            Get Directions
            Visit Website
            (800) 865-7221

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            28486 Westinghouse Pl STE 120, Valencia, CA 91355-0954
            BBB File Opened:
            8/15/2018
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On April 12, 2024, I ordered 3 (three) lens (I referred to them as globes to cover halogen bulbs on our lamps. I researched this item on line, and found this company sold globes specifically for our Holtkotter Leuchten. lamps. Weeks later, I put one on the lamp to replace a broken one. Moments after turning the lamp on, the globe melted & a terrifying fire broke out. I initially called the company & followed up with 5 emails (including photos ) , explaining what happened & asked why they would sell a polycarbonate lens that wasnt safe to cover a, halogen bulb. (original globes are glass) NO REPLY! Had we not been in the room & saw the flames (only minutes after turning on the lamp, we absolutely would have had a major fire! Attached is a small part of the email I sent the company Since you have ignored my emails, and obviously do NOT seem interested in the trauma caused by your merchandise, and almost caused a catastrophic fire in our homebecause of the bulb cover I purchased from you, I have no choice other than to REPORT your company to Consumer Affairs and post on my social media.I still may ask my lawyer to contact you.Shame on you!!!************************* ?Hello again,Do you not understand the severity of the problem your MISLABLED website created ????????? Shall I call my attorney ????????????? Hello,I am surprised you havent gotten in touch with me as yet ?Do you understand the MAJOR DISASTER that WOULD have happened, had my handyman not seen the flames shooting out of my lamp when he did ????????-?Hello *****,As per our conversation Wednesday , attached are photos of the lamp that was destroyed by a fire , caused by your lens. Please review with your management.In addition to the photos that show the melted lens & destroyed lamp, Ive included photos of another one of my identical lamps in my bedroom, as well as a photo of where the lamp was in my sons bedroom
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            William G

            06/21/2022

            On May 2, 2022, I ordered an R Series 1 Light Outdoor Railroad Shade Gooseneck from AQ Lighting. The cost was $248.00. The specifications provided on the AQ Lighting website stated the light has a 200-watt maximum power rating. When I received the light I found it was rated for only 100 watts. I selected the railroad light, in part, because the higher power rating. The light was intended to be installed on my pier (dock) and I knew I needed quite a bit of light. When I tried to find 200-watt equivalent LED bulb, I discovered that none would fit in the globe. As a result, I had to use a 100-watt equivalent bulb. A 100-watt bulb does provide a sufficient amount of light.

            In contacted AQ Customer Service and asked if I could get (or purchase) a clear globe that fits the light, hoping that the clear bulb should throw more light. I also asked if they had 200-watt equivalent bulb that **** fit inside the globe of my light. Customer Service said they had a clear globe and a 150-watt equivalent bulb that was supposed to be compatible with the railroad light. They also said I would have to pay for both, including shipping. The cost was another $70. Later they called and advised that the clear globes were out of stock and they couldn't specify when it would be available. They also stated that because they didn't have access to the light of the bulb they couldn't guarantee it would fit the light. When it arrived, it was far to large to fit in the globe.

            Once again I contacted Customer Service, they now tell me that they **** accept the return but I would have to pay the cost of the return shipping. I believe all these problems arise from the company misrepresenting the specifications of their products. I'm now stuck with a light that doesn't meet my needs, and all AQ is interested in is getting more of my money. Don't Trust This Company!

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.