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ComplaintsforCrown Hill Materials, LLC
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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
July 29, 2021: Order placed (Receipt# ******) including some 'special order' paving stones. Delivery estimate was 4-6 weeks.September 28, 2021: Crownhill LIED that my entire order will be delivered on Friday October 1.October 1, 2021: Crownhill delivered PARTIAL order with no communication whatsoever that some items were missing. I called them and notified about the missing items.October 2, 2021: I called them again they had no useful update since it was a weekend.October 4, 2021: Crownhill said they called their vendor and they are still 10 weeks out. So 2 MONTHS AFTER placing the order that was supposed to be delivered within 4-6 weeks now delayed by ANOTHER 10 WEEKS. And they have not communicated that to me until this day. Total amount paid for products that were never received:#****: Artisan Smooth Charcoal Stone $117.32 Pallet Deposit $35 #**** ********************* $383.04 Items Total $535.36 Tax *****% $44.8 Total $580Customer response
10/11/2021
I filed a complaint against 'Crown Hill Materials' and asked for refund. I met with the merchant and they have issued me the refund. Please close the case I filed. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.