ComplaintsforHestan Cue
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Order ************ never shipped and I called about it. They said they would ship it then as they had computer issues. They finally shipped one item out of many. Then another item came. I had called them and told them to cancel everything but they finally shipped it anyway. I did not want them at this point because it had all been such a headache. Hestan provided me with three UPS return labels - 2 boxes for ****************** and one box for ******************. I shipped them out 1.5 weeks ago. They received them this morning. Someone I spoke to over there two weeks ago said to call and let them know when Hestan received the items and they would process the return. However, NOBODY answers the phone at any number and the "live chat" does NOT work.Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a ge cafe elite induction oven in march 2023 and was told we would receive a piece of free bakeware from ****** cue. Contacted hasten cue on April 8 requesting free bakeware. Received email indicating someone would contact me. Contacted again and was asked to provide serial number. Told someone would contact me. Never responded. I contacted them again on June 3 and called and left message. No response
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.