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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
One guy came my home did estimate, They never came back to do the roof fix work. Around last year November The guy worked at our neighborhood and came to my house did estimate and said: they come back next Friday to work the roof and see what they need to fix,but they didn’t come back . So they didn’t do any work for my house! Why past due payment send to me!Business response
04/12/2022
On November 5, 2021 my workers were at **** ******** ****** ******* as scheduled. They fixed a roof leak and cleaned the valleys. There were there from 10:47 am until 11:41am. Our trucks are equipped with GPS tracking. See attached report showing when our truck was at the property.
If we were not there, how did their leak get fixed. No one answered the door when our workers arrived, but we still did the work as scheduled.
Customer response
04/13/2022
Complaint: ********
I am rejecting this response because:This roofing worked on my neighbors house that is how my parents saw them and took them my house did estimate.
But they never came back as they said next week and no exactly time scheduled during estimate . My roof is not fixed yet only my father did change a few tiles!
We didn’t get any work from this roofing company and we requested they remove the past due !
This is a funny joke , how they can work at my house without my parents open the door , our backyard door was locked everyday , no one can get in without people open !
Sincerely,
Suresh **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.