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ComplaintsforBroadway Pet Hospital
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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was mislead and misinformed. They quoted me a price of $368.00 over the phone, to spay the cat, without clarifying what it entails, as well as the added charges. They claim the cat was pregnant and charged me $150.00 extra after the fact, without informing me before hand. And that was a bold face LIE. The cat was indoors 8 mo ***** and went through 3 in-heat cycles. And remaind at the same weight the entire time.Business response
05/23/2024
Hello I, ***************************, are contacting from Broadway Pet Hospital, Mr/************************* made an appointment via telephone on 5/3/2024 stating "EXAM FOR SPAY, O WOULD LIKE P TO BE SPAYED TODAY AS SHE IS A STRAY AND IS HARD TO CATCH". The appointment was scheduled for 5/9/2024. On 5/9/24 an examination was performed and the owner was showed a surgical estimate sheet listing exam, procedure, medications, and any unknown additional charges. Please refer to attached paperwork. Owner was given a quote of $566-$716 total which owner agreed to and signed. When the spay procedure was performed it was noted that the cat was in the early stages of pregnancy. At the time of pick up the owner was rude to staff, yelling as soon as she came inside. Also after showing proof of pregnancy the owner did not want to pay for pregnancy charges. I, the manager at Broadway Pet Hospital, was shocked by her response and decided not to charge her for the additional $150 for the pregnancy, even though that fell into the category of the "Unknown/Additional Charges" that was on the surgical estimate sheet that she signed. She was in the end charged $536, which was less than the total estimated charges for everything.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.