ComplaintsforAnytime Roofing Inc
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Anytime Roofing, **** to Reroof our entire roof on our new home August 23, 2022. We asked that they do it completely to code and properly. After they placed the roof on, it leaked during rainfall, as water was coming into our living room on 3/11/23. We placed buckets there and asked that they come out to assess the damage and repair it. They sent someone we had never met to come on 3/13, go into our attic, and he left without explaining what he did to remedy the situation. We had to call to follow up with our contact, ***, about what happened and what the status of our roof was. He said that the guy "fixed" it. "How?" we asked. He didn't know and he said it would be good for 10 years. But that is not what we paid for. We paid for a new roof that would be guaranteed with warranty for 20. When we asked for the document that showed the warranty over a series of requests via phone, text and emails (5/5, 5/9, 5/12 he responded telling us to email the office , which we did 5/12, 5/19, 5/25, 5/30 someone named **** replied that it was on the back of our contract, but 5/30 we sent her a photo of the back of our contract and it isn't there and we need the warranty information still. We want the warranty to determine how to proceed forward regarding the leak. She didn't respond so we followed up with her again 6/15. They are not replying to our repeated requests for the warranty and we need our roof leak addressed properly.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.