ComplaintsforEcoQuest Air Purifier
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an ecoquest air purifier on 5/29/23 for $649.69 receipt number 1156-2816. It worked properly for a few months but hasn't worked at all for the last several months. I have tried to contact ecoquest for help but all messages (call and email) have gone unanswered. Now the call is disconnected after the automated system answers. We still receive marketing emails from them every couple days. I'm afraid many other people are going to lose their money through this company.Initial Complaint
12/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 27, 2023, I purchased an Air Quality Monitor. I received the order and receipt email verifications the same day. I waited to hear about shipping and after two weeks, I emailed them with no reply and called their number ************ several times. Each time it rang 4 - 5 times then hung up. I called ******* ***** and they are taking care of it for now. I plugged in their address and it was a small "Quick Pay" store in *** Nuys **. I believe their entire site is either a scam or has been highjacked. Do not do any business with ecoquestpurifiers.comInitial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
returned a unit for warranty repair. after 2 weeks called to check status, was told i should receive product within 3-4 days as it already shipped. 2 weeks later called again, was told same data, when questioning the story was told 1st package was lost via *** but 2nd package already shipped. Asked to provide original tracking #, they did not provide. The tracking number i received for the package they said shipped is only for label created, unit has not shipped... thinking i am getting the run around.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.