Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

MODULE REPAIR PRO, INC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMODULE REPAIR PRO, INC

    Auto Repairs

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5911 Lemona Ave, Van Nuys, CA 91411-3007
    BBB File Opened:
    11/3/2014

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tony R

    1 star

    06/05/2024

    DO NOT BUY FROM THIS VENDOR!!! I don't even know where to start! I should have read the ****** and Yelp reviews before I based my decision on **** alone. I received two JUNK modules, neither of which were "refurbished." ************ is selling cores as "refurbished." An ASE mechanic installed both units (VSA Module for V6 Accord) and the first was corroded and the vehicle did not recognize it and the second (note pic attached with smashed gold-colored terminals - a pic showing the correct way it should look is also attached) was received damaged. They admitted, "we should not have sent that out." Really?! The owner is beyond rude (which I see from many other reviewers here) and talks over me. I requested he send the THIRD module to me via next day air on my ***** account after I had already returned two cores and he sent it *** 2nd-day with afternoon delivery. When I questioned that, he called back the order and refunded my money (probably because it was another junk unit). Told me to "Fu** OFF" on a phone call and then started sending me unsolicited, rude, offensive emails (see pic). Yes, that's actually from Mr. ****** himself! Can you believe it?! He told me to go ahead and put my "sh**" on ****** because no one will read it! STAY AWAY! Have NEVER had a worse experience with a company in my 55 years on earth. NEVER! Pics available on my ****** Review of this TERRIBLE COMPANY!!

    MODULE REPAIR PRO, INC Response

    06/10/2024

    ************** ordered a refurbished/repaired module from us in our exchange service. He contacted us saying that his mechanic said the module was no good. We sent ************* another module refurbished module under a security deposit, to which his mechanic said again that the module was no good. Despite this being highly unusual for repaired & tested units, we offered to send a third unit if ************* sent us back both of our other units. During this time, ************** began becoming more hostile and making demands such as sending it next day (a shipping service over $90), before we even received the modules back. We still went ahead and shipped it with *** 2nd day air, with only a tracking number as confirmation we would be getting our modules. When we did receive our modules, we saw that the plug in port for both of the modules were damaged, which could only be done from improper installation. When we called ************** to inform him of our findings and give proper installation instructions, he became extremely hostile, rude, and refused to listen. It was clear this module was going to become damaged again and their issue would not be resolved with a third module. We canceled the shipment, and all his money was refunded for all the modules, including shipping.

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.