ComplaintsforUS Dealer Services, Inc.
Auto Service Contract Companies
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted the claims department on the 11th of July to file a claim with my extended warranty, no answer. I preceded to e-mail them on the 12th. They responded stating that they will send an adjuster to the shop within 1-2 days (*********************). The adjuster came on the 14th and stated that they will only pay $728.00. I had no choice, so I agreed to pay to pay the remaining balance. The adjuster told the manager that they will get back with them the 17th or 18th. They did not contact the shop nor me. We've called and e-mailed for a couple of days and still no response, I am requesting a refund of $728.00 that was promised. I had to pay the entire balance of ******* because I needed my car, and the shop gave me a discount for my troubles. This is my first time filing a claim with them and I've been a customer for years with previous cars and a year with my present vehicle. This isn't professional at all. I just want a refund.Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have called to speak about my prorated refund amount for pending cancellation for failure to provide adequate expedient service. I have been told I would receive a call back 3 times from claims to no avail, then told to call back in 2-3 days to get the answer to the questions I have. Upon calling back I was told no one there could help me and when I asked for a contact number to someone who could I was hung up on.Initial Complaint
01/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dealer services calls me multiple times a day about a vehicle I no longer own. I have asked multiple times to be removed from their call list and the calls continue. The company uses spoofed phone numbers to circumvent call screening. If the calls continue I will be forced to take legal action against the company.Business response
01/25/2022
Business Response /* (1000, 5, 2022/01/18) */ Hello *****, Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you, Consumer Response /* (2000, 7, 2022/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
12/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am tired of receiving robo calls from multiple phone numbers from this company. I have blocked every single one. The one I got today was where this guy called me and told me that if I didn't sign up, I was going to be in trouble for insurance fraud. My number is on the national DO NOT call list, yet this is being violated!Business response
01/11/2022
Business Response /* (1000, 5, 2021/12/23) */ Hello ******, Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you,Initial Complaint
12/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I've been called by this company hundreds of time in the last year from spoofed numbers. I've repeatedly to be removed their call list and every time they hang up on me.Business response
01/11/2022
Business Response /* (1000, 5, 2021/12/23) */ Hello *********** , Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you,Initial Complaint
12/08/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Business keeps robo calling me. I'm on the federal do not call list. When I talked to a person at the company they hung up on meBusiness response
01/10/2022
Business Response /* (1000, 5, 2021/12/23) */ Hello ******* , Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you,Initial Complaint
12/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have received NUMEROUS calls a day from this company. I have asked to speak to a supervisor MULTIPLE times and every time I get hung up on. I have asked EVERY SINGLE ONE of the people who have called me to put me on the company DO NOT CALL list and no one has complied. CEASE all calls to my number. I AM NOT INTERESTED. I have all the call records. If this harassment continues, I will have to take legal action.Business response
12/30/2021
Business Response /* (1000, 5, 2021/12/23) */ Hello *******, Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you, Consumer Response /* (2000, 7, 2021/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as I am no longer contacted I'm happyInitial Complaint
12/01/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
US Dealer Services calls and texts me multiple times daily without my permission despite me being on the do not call list. Without my permission and indeed while I block every attempt they call again and again each time on a new spoofed number. I plan to sue them and am seeking an attorney because the value of this suit is reaching into the millions based on $**** per call. These people spoof call the entire country and should be Locke duo for it.Business response
01/10/2022
Business Response /* (1000, 5, 2021/12/23) */ Hello ****** , Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you,Initial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Continued calls from US Dealer Services and they hang up when I tell them there is a $****** fine per occurrence for calling someone on the DNC listBusiness response
01/10/2022
Business Response /* (1000, 5, 2021/12/23) */ Hello******* Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you,Initial Complaint
11/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
company calls me at least 4 times a day and continues to do so even after demanding that they remove me from the call list. the company itself even claims they will due to the excessive mileage on my vehicle.Business response
01/10/2022
Business Response /* (1000, 5, 2021/12/23) */ Hello ***** , Thank you for contacting us. We have labeled your request URGENT and complied with your inquiry. We have added your number to our COMPANY-WIDE DO NOT CALL LIST. You will not receive any solicitation from us. Please feel free to reach out to us with any additional questions. Additionally, Please see the alert banner for details that may be pertinent to your complaint submission. Thank you,
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Customer Complaints Summary
37 total complaints in the last 3 years.
2 complaints closed in the last 12 months.