ComplaintsforH20 FX Steam Pro

• Initial Complaint

  11/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a H20 Steam Pro Mop on May 3, 2021 and was put on my debit card for the amount of $134.80 and was processed on May 31, 2021. I recently used the mop and it don't work like it suppose to and I just don't like it, they say it has a year warranty for any reason it can be returned for a full refund. I tried to notify the company by phone and couldn't get thru to them because I want to send back the mop and get the refund put back on my debit card or send me a check for the amount I paid for it. Why I haven't used the mop till now I,ve been in the hospital for surgery"s and wasn't able to use it. I would appreciate if you could notify the company to reimburse me back the $134.80 and the address where to send back the mop. Looking forward in hearing from you, Many Thank in helping me resolve this complaint.

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/03) */ Our team has now reached out to the customer and provided an update regarding their request. Thane USA Customer Care Consumer Response /* (3000, 7, 2021/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company said the $134.80 would be put back into my bank account within 5 to 10 business day's and this was e-mailed to me on December 3, On December 16 I checked with my bank and nothing has been put back in my bank account from Thane Company, When they put the $134.80 back in my checking account I will close the case, They also said to despose the pro steamer as I see fit, I have already took it to the dump Consumer Response /* (3000, 10, 2021/12/20) */ Hello ******: My case number is ******. Just called the bank on 12-20 and thane company put in $119.85 back in my bank account, the lady the other day at the bank must had over looked it when I called. On December 3 the company E-Mailed me and said they was going to put in $134.80 in my account, so they still owe me $14.95 since the whole amount of $134.80 was taken off my debit card, when they put the $14.95 in my account I will close this case. Would you mind contacting Thane company and tell this and let me know their response. Thank you very much and I appreciate what you have done. *********** Business Response /* (4000, 12, 2021/12/24) */ The attached will show the customer has already been refunded Consumer Response /* (4200, 15, 2022/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case ******: I found my invoice for the steamer and nothing was said there was a $14.95 for the shipping. They took out $134.80 from my debit card when I purchased it by phone. They did say they would put the whole amount of what I paid $134.80. Why don't they put in the $14.95 so I can close this case with you. Thank you for your time in this matter. *********** Business Response /* (4000, 17, 2022/01/12) */ The customer has been refunded according to the refund policy posted on our website as well as delivered to the customer on her packing slip. Our 30-day money back guarantee entitles you to a full refund of the purchase price, less the initial shipping and handling charges. Thane *** Customer Care

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩