ComplaintsforNew U dental

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I wanted an implant. I was talked into getting all my top teeth pulled out and to get a whole top row of teeth. I told them I would not qualify for the loan ********************************* He talked to ********* and they worked it out. He also called her back on her personal number to get the loan processed. He was mad at the outcome of the temporary teeth. " They came out Beautiful" He was very abusive to me. He called the place that gave us the loan and said he never approved the loan and it was fraud. I since had to file a restraining order. I told them this and they still pulled the loan. I am stuck with temporary teeth. They said there's nothing they can do. I have to come up with $12,000 for the permanent teeth. I don't know how long these temporary teeth are going to last.

  Business response

  10/11/2022

  Consumer Response /* (-5, 8, 2022/10/02) */ I also have stitches coming out of the denture. I have no one to turn to since it requires a special tool to remove.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Between 05/27/2021 until 10/12/2021 I paid a total amount of ***** I went in good faith to see*************** and brought my insurance card to be seen for a cosmetic procedure to feel better about my self So during the visit I was initially quoted ******* for 2 dental implants and partial denture with 2 extractions But after they showed me the total I told ********* his staff that its too much and Im not comfortable to spend that much money for my teeth so she showed me a discounted option for $****** but I still expressed my hesitation because its still too much for me, So she came up with an agreement to do it and I was informed that they will finance the money for the procedure and asked me to put money down so I gave $**** then they took my information after that she told me that I wasn't approved. Later on I just got a a bill from a ******** that charged with a**** APR for a loan I did not signed for. So I disputed that to close the account. She later offered a ***** procedure and another one for front teeth for $**** but in between the visits I already paid ***** over what was done. My husband recently passed away due to covid and I had to reschedule my appointment because I am sick but also worried that I may transmit something because I have a fever at that time but Im feeling a discomfort/pain where they did the procedure(UNTIL NOW). So I requested to reschedule but she got mad. I still went to see them on 10/12/21 she showed me a very bad attitude she even said that " I can not see the doctor unless I pay the whole remainder of the ******even if I paid them the ***** I questioned ********* ****** but she started yelling at me when I explained that I am in pain and I already paid for what I want them to see me for. But all she did was to threaten me to be removed from the clinic unless I pay for a procedure that wasn't even started I gave her my card but after she said that I took my card and left with despair and anxiety that caused me to be hospitalized

  Business response

  01/13/2022

  Business Response /* (1000, 14, 2022/01/13) */ Thank you for taking the time to share such a detailed review about your recent experience at New U Dental - Van Nuys. We are disheartened to hear that many elements of your expectations were disappointing to say the least. We would like to take the opportunity to speak with you further to discuss your visit in depth. Please contact our Operations Manager at ******************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩